[Updated: Aug 27] Spectrum internet outage troubles many users

Original story (from Sept 10, 2019) follows:

Just in case you’re trying to get your head around why Spectrum isn’t working for you, find solace in the fact that you aren’t the only one facing issues lately.

We’ve seen users reporting the same across the micro-blogging site Twitter. While some are complaining about Spectrum outage, others say Spectrum is down and internet is not working for them.

Here are some reports for you to take a quick glance at.
https://twitter.com/OzgunRad/status/1171289069478920192
https://twitter.com/Linda93462436/status/1171284767997943810
https://twitter.com/beyond2021/status/1171278827126951937

As per Down detector – the service that gives information about outages – an outage in some regions like Los Angeles, Dallas, New York City, Orlando, Charlotte, Chicago, Nashville, Atlanta, Louisville and North Hollywood etc can be seen.

We are keeping a continuous tab on all related developments, and will continuously update this page with relevant info.

Going by reports populating Twitter, Spectrum is down and internet is not working as of writing this. This is happening for the second time in past couple of days.

Here’s a live outage map from Down detector showcasing the glitch in regions like Los Angeles, Orlando, New York City, Dallas, Charlotte, Chicago, Atlanta, Austin, Round Rock, Texas, Houston, Louisville, and Nashville:

To those complaining, @Ask_Spectrum (on Twitter) is suggesting to contact via DM.

Here’s what a user who got in touch with support has to say:

Just called and confirmed that most of Austin is experiencing an outage. No further information was able to be given to me. Fun times

Spectrum has finally spoken on the matter, as well as acknowledged the outage.

Customers located in the Austin, TX and surrounding areas may experience a full or partial interruption of services due to system maintenance updates.

Sadly, there’s no ETA for the fix as yet. We’re keeping a continuous tab on this and keep updating the latest development on the matter.

We are now getting to see Spectrum cable outage reports. Users say the Internet works fine but cable TV is not working and throws code error iA01. A screen similar to the following one can be seen:

What’s good is while responding to a user @Ask_Spectrum officially acknowledged the issue saying:

I can confirm that there is currently a service interruption affecting subscribers in your area. This could be causing a partial of full interruption of all lines of service.

There is a known issue for the services. We are working on the issue to get it resolved as soon as possible.

However, there’s no ETA for the fix as yet.

Apparently, the issue hasn’t been resolved for all, as mixed reports about internet and cable outage are still popping up.

BTW Spectrum has also officially acknowledged the NFL network showing alternate broadcasting glitch saying:

We are currently investigating reports of the NFL Network showing alternate broadcasting, we apologize for the inconvenience and thank you for your patience.

Looks like Spectrum is encountering an outage today as well. Here’s the live outage map:

A lot of Spectrum users have been complaining about internet outage for hours today as well. While responding to one such user who was mentioning it took almost a day to fix things up last time, Ask_Spectrum responded saying:

Hopefully service does not take that long to restore. I apologize again for the down time.

Spectrum seems to be down as of writing this. Here are some user reports:

Hey, Spectrum??? Could you not fucking shut my internet down for “maintenance” for an hour at midnight every single fucking night?
source

Listen, yeah I should be sleeping, but I’m not. And it’s fucking bullshit that Spectrum decided to go down right now. ??
source

Here’s a live outage map from downdetector which reflects the service is indeed encountering a glitch (in regions like Ohio, Melbourne, Florida, Michigan and others):

While reverting back to a user, @Ask_Spectrum reverted back, there’s maintenance going on at least in their region. When asked about ETA, they said, the service should most likely be restored by 8am. If not, in that case, users should contact them. Following are their exact statements:

I can verify that there is currently maintenance taking place in your area. You may experience a partial or full interruption of all services until these updates have been completed.

We have not been provided with an estimated time of completion, however, if your services have not been restored by 8am, please let us know and we can check on a status update for your area.