[Update: Sep. 09] Is Instagram down and not working again? Users say app not refreshing

This story is being continuously updated…. New updates are being added at the bottom…..

Original story (from July 19) follows:

Looks like Instagram is experiencing a sort of outage, yet again. Yes, after being down for a couple of times very recently, we’re again seeing reports from many users that the photo-focused social media service is not working again.

Here are some reports:

https://twitter.com/mohamedamiin2/status/1152216673472208898
https://twitter.com/oliviaxford/status/1152216568371253251
https://twitter.com/savagespinach/status/1152217763555004417

More reports here.

It’s currently not known whether it’s a small glitch or the service has suffered a major outage this time. Meanwhile, complaints continue to pour in. We are looking for more info on the matter, and will update the story as and when we have something newsworthy.

This outage comes hot on the heels of the Facebook-owned company implementing a major change to the service. Instagram announced that it’s expanding the ongoing experiment to hide ‘likes’ count to more countries, including Brazil, Japan, Ireland, Australia, Italy, and New Zealand.

Until now, the test – which began in May this year – was being carried out in Canada. The move is aimed at reducing mental pressure on users (especially teens) as the number of likes is often taken as a measure of one’s popularity in their social circle.

The change makes sure the total number of likes on photos and videos are not visible to others, although the owner would still be able to see them.

Going by reports proliferating across micro-blogging site Twitter, Instagram is down and not working for many. Following are some of the reports:

three hours trying to upload a story … and twitter confirms it #instagramdown
source

Right now that I had to do a couple of cocks on a person there #instagramdown#maina .proprio
source

Whats happen with @instagram ? Is #down? #instagram #instagramdown
source

Down detector also conveys the service is indeed encountering an issue in some regions of Europe like Italy, France, Germany and others as can be seen in the live outage map below:

Instagram is reportedly down again. Users on social media (especially Twitter) are actively reporting issues with the service. Even on DownDetector we can see complaints about a potential outage.

Here’s what a complainant said recently:

DM’s not working nor is the stories nor updating feed..

Once again, Instagram as well as Facebook are down for many. Here are some of the reports from Twitter:

#instagramdown e #facebookdown per non farsi mancare niente! Fossi meno sociopatica in questi giorni potrei magari sapere se anche whatsapp è down, ma chissene fotte
source

So @facebook and @instagram are down. Hmmmm
source

I got on Twitter just to check if Instagram was down #instagramdown
source

Down detector also conveys the same.

Facebook is seemingly aware of the issue.

Instagram has finally acknowledged the problem.

We’re aware that some people are currently having trouble accessing Facebook’s family of apps, including Instagram. We’re working to get things back to normal as quickly as possible. #InstagramDown

The service is up and working again.

Going by reports prolifetrating on Twitter, Instagram is down and not working for users. Downdetector also conveys the same.

Instagram is down and not working for some as if writing this. Apart from reports on Twitter, Downdetector also conveys the same.

Going by the latest reports surfacing on the microblogging site Twitter, Instagram is down as of writing this. Downdetector also conveys an outage, as can be seen in the image below:

Going by user reports, the Instagram app seems to be affected, with DMs not working. The website is reportedly working fine though for affected users.

Reports on Twitter suggest Instagram is down as of writing this.

Whatsapp and Insta having lockdown now #whatsappdown #instagramdown
Source

When Instagram and Whatsapp are down so you trend #Whatsappdown and #Instagramdown on #Twitter Face with tears of joy
Source

The down detector service also conveys the same. Take a look at the live service outage map:

Apart from Instagram, other services like Facebook and Whatsapp are also down, and some report of encountering 5xx Server Error. More details here. We are looking for an official word regarding this outage and will update this post as and when we get any.

It appears the service is coming back up for some. It’s up again at least for us.

We are seeing plenty of reports doing rounds online suggesting that Instagram is down. We can also confirm this from our end, something the downdetector also corroborates.

Going by reports, the app keeps crashing and users get to see the app has stopped notification (as can be seen in the image below). However, there is yet to come an official confirmation from the service itself.

Following are some of the users reports:

Well insta is again down! Unable to open it #instagramdown
source

People on their way to twitter to check if instagram is again down
#instagramdown
source

Is Instagram down again??
source

Here’s a user’s shared Gif of the issue.

While the service is still down (going by reports on Twitter), there is yet to some an official word on the matter.

The Instagram crashing issue was finally not only acknowledged by the company but fixed as well. If you are still facing the issue, you need to restart the app once.

Following is what the company’s PR team said on Twitter:

Update: this has been resolved but you may need to restart your app for it to work. Sorry for any inconvenience.

Instagram has now gone down again across the world. It seems that the DMs are not refreshing/reloading properly anymore. The rest of the app seems to be working fine but it’s too early to say for sure.

There has been a spike on Down Detector as well as dozens of reports on Twitter. Just get a hold of yourself and give us a break from these continual outages already, Instagram!

And Instagram is down and not working as of writing this. The down detector also conveys outage. Take a look at some of the reports:

@instagram
must be down, its not allowing me to add music to my story Worried face
source

Is Instagram down again cause I can’t post.
source

Instagram was down a few hours ago for users across the globe, however, the problem has now been fixed as confirmed by Instagram Comms on Twitter.

Is #instagramdown for you? We’re working on it! We know that some people are currently having issues, and we’re fixing it ASAP. (Source)

And we’re back! If you were having a hard time earlier, your account should be working normally now. (Source)

Downdetector now doesn’t show any issues with Instagram which means that the outage we saw yesterday has since been fully addressed.

According to multiple recent reports, the Activity feed in Instagram is not refreshing/loading and is giving the Couldn’t refresh feed message. The issue is yet to be acknowledged officially.

Some unscrupulous users are taking advantage of the other Instagram users’ perils to scam them into using shady persons to get this issue addressed for them.

We would like to warn our readers not to engage with said characters and only accept and seek help from Instagram’s official channels.

Now, it is coming to light that this issue has been fixed and users on the Instagram Beta channel on Android are already reporting this issue gone. However, it might be a few more days or weeks before users on the stable release receive the bug-fix update.

We’d love to hear from you. Has this issue been fixed for you? Tell us in the comments section below.

Instagram has confirmed that they are aware of the bug which prevents the comments from loading for some users. Further, it’s also acknowledged that they are aware of the “nah he tweakin” comments that are popping up on many posts as highlighted by many, including meme page Memezar.

Yeah we tweakin, but only a little bit. We’re aware that some people are having issues loading their comments (we’re fixing that) and that some are seeing a bunch of comments saying “nah he tweakin” (what is that?). More soon! (Source)

Now, Instagram is coming out to note that the ‘nah he tweakin’ issue on comments has been resolved.

Today some people experienced trouble loading comments on Instagram (except, it appears, for “nah he tweakin” Face with monocle). We’ve resolved this issue and all comments should now be back.
Source

11:59 am (IST): A flurry of new reports are surfacing online, noting that Instagram is down and not working for many users.

Instagram is down, again
Source

This is a developing story and we shall continue to keep an eye on this and update as and when we get more info so stay tuned.

04:57 pm (IST): Despite a few reports suggesting that Instagram is back up again, it appears that many users are still unable to use the app properly as the feed does not refresh and throws the error ‘Couldn’t refresh feed’.

07:00 pm (IST): Instagram now seems to be working fine, at least according to few reports online and according to our own tests. We’ll keep an eye on the situation and will post an update if there are any further developments.

10:00 am (IST): Now, Instagram has come out to inform its users that the outage experienced on September 2 has been fully resolved. Still unknown is what exactly caused the downtime.

04:07 pm (IST): Many reports under Instagram’s tweet claiming to have fixed the issue indicated that the problem hadn’t been fixed right then. But fortunately, it now seems that users across the world can use Instagram without running into any issues.

The current status on sites such as Downdetector indicate that there are no problems with Instagram.

02:17 pm (IST): While everything seems to be normal for the most part with no widespread outages, Downdetector continues to note random spikes in the number of reports of outages and issues from Instagram users.

With that, anyone that is still facing issues might want to perform quick troubleshooting steps such as reconnecting to Wi-Fi or Mobile Data and clearing the app’s cache.

09:17 am (IST): Many Instagrammers have taken to Twitter with complaints that the app keeps crashing on their phone. According to some, the app crashes when they try opening a DM. It appears that a recent update might be to blame.

literally what the fuck this is not the night to crash, Instagram (Source)

Anyone else’s Instagram crash when they go on it, or is that just me? (Source)

@KylieJenner announcing her pregnancy and making Instagram crash. That’s my queen. (Source)

Instagram is yet to address the problem publicly. As usual, we’ll keep track of the situation and will post an update if and when there are any further developments regarding the issue.

11:12 am (IST): The lack of fresh reports on Twitter and Downdetector suggests that the problem has been fixed. However, Instagram has not yet made any statement regarding the issue.

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