[Company responds + status] Nest app and website down / not working - trouble communicating service and network error problem

Reports are pouring in about the Nest app being down. Users are taking to social media platforms like Twitter to report the issue. Here are some of the complaints about this outage:

https://twitter.com/Salban86/status/1103527101490216961
https://twitter.com/daanibridge/status/1103522450703290368
https://twitter.com/StartSmartTech/status/1103519437473435648
https://twitter.com/morganedits1992/status/1103519350252863488
https://twitter.com/BMPhotography1/status/1103521834560114688

Even the website seems down for some:

https://twitter.com/Setholic/status/1103519216538279936

For its part, the company has said they are looking into the issue:

We’ve received reports that the Nest app is currently unavailable, and we’re working on it. We’re sorry about this and will provide an update when we have more info

We are keeping an active tab on the situation, and will be updating the story with more newsworthy information. So keep checking back. Also, meanwhile, use our comments section to share your current experience with the service.

We’ve identified the cause and are working on the solution

The service has been down for over an hour now.

The service is down in the UK as well:

This is what the Nest status page says currently:

There are now reports that Nest services are now back up.

https://twitter.com/garbun0629/status/1103535031979524096
https://twitter.com/ChalainePittman/status/1103535028603101186
https://twitter.com/Rob9874/status/1103534990745190400

However, the official status page (https://status.nest.com/) doesn’t reflect this currently (update: Except Nest Store, all other services are back up officially).

Developing….

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