![[Cont. updated] ING Australia suffers major outage (app login, online banking, cards, phones, and even ATMs down and not working)](https://stage.onepluscorner.com/wp-content/uploads/2019/02/photo6276245043064973909.jpg "[Cont. updated] ING Australia suffers major outage (app login, online banking, cards, phones, and even ATMs down and not working)")
@ING_Aust just thought you should know it isn’t just the app etc. not working - literally everything isn’t. Couldn’t withdraw cash or pay by card.
— Christian Gillett (@cagillett) February 13, 2019
Just last week, one of the top US banks Wells Fargo suffered a catastrophic outage. And today, Australia’s ING has suffered a similar major outage, with the bank’s app, online banking, phone lines, card payments, and even ATMs not working in some cases.
Here are some reports:
@ING_Aust I’m at the florist trying to get flowers for my valentine. If I don’t get laid tomorrow I’m switching banks!!!
— albosun (@albotross) February 13, 2019
EFTPOS and ATM not working also. Had to leave groceries at the checkout ?
— Tara Ward (@tarawardphoto) February 13, 2019
Everything has failed not just online. Can't pay!
— Scott Sims (@funkyblue04) February 13, 2019
It is affecting cards. Showing 0 balance at the ATM can't access any money.
— Rob Taylor (@RobTaylorAuthor) February 13, 2019
For its part, the institution has acknowledged the glitch, calling it ‘unexpected’.
We’re experiencing an unexpected outage on our Online Banking, Mobile App & Phone Line service. We’re sorry for the inconvenience this is causing. Our team are investigating it right now and we hope to have the service back up and running as normal soon
https://twitter.com/ING_Aust/status/1095578252792348672
Of course, users aren’t happy:
https://twitter.com/theschibecsta/status/1095587207073521664
https://twitter.com/READOA/status/1095586351141928967
https://twitter.com/stephenabaker/status/1095586734736199680
We are tracking all the developments related to the matter here, and will update the story as and when more information surfaces.
Update 1
ING acknowledges the outage affects card payments as well:
The outage may be affecting cards as well, hang tight we are working hard on getting it fixed as quickly as possible. ^Hayley
— ING Australia (@ING_Aust) February 13, 2019
Update 2
It’s been over an hour and the outage is still ongoing. Customers, meanwhile, are demanding the bank at least provides them regular updates.
https://twitter.com/gavin_joel/status/1095590907854778370
Some are even asking for compensation:
This should be illegal. Massive fines and compensation for customers should be enforced. There should be a backup for the backup that backs up the backup and then some when it comes to offering financial services like banking, mortgages etc.
— Callum Leigh (@callumleigh88) February 13, 2019
Update 3
Latest responses from the ING social media handlers aren’t looking very encouraging.
Hi Kate, I apologise for the inconvenience. We have been made aware of an issue that is currently being investigated however at this stage we do not have an outcome. We are working to resolve this as soon as possible. ^Kate
— ING Australia (@ING_Aust) February 13, 2019
Update 4
ING now says it’s a bank wide outage affecting all systems.
We are experiencing a new bank-wide outage that is affecting all systems. We are currently investigating the issue and hope to have it resolved for you soon. ^Ellie
— ING Australia (@ING_Aust) February 13, 2019
Update 5
Some services are intermittently working for a few users.
So my internet banking is working now. @ING_Aust
— kateforster (@kateforster) February 13, 2019
Update 6
ING now says they are nearing a resolution:
https://twitter.com/ING_Aust/status/1095611764505403392
https://twitter.com/ING_Aust/status/1095612122078167040
Update 7
Some users are still facing connectivity problems:
@ING_Aust hello ING! How long more? I have a family emergency and unable to access my funds. Who’s responsible for this? This is a HUGE inconvenience for me. pic.twitter.com/mOmjF3mUC0
— ***Captain 🐨Air*** #athome #encasa #thuis (@baqsyd18) February 13, 2019
Looks like ING services are down again:
Was working about 30-40 min ago but app & website not accessible again.
— Kylie Stringfellow (@stringyk333) February 13, 2019
Update 8
Aaaaand here comes official confirmation that problems are back:
Hi Gavin, we are experiencing a widespread outage at the moment. We do understand that this is not ideal but we are working to have this up and running as quickly as possible. More information will be posted when it becomes available.
— ING Australia (@ING_Aust) February 13, 2019
^Andrew
Update 9
ING again claims outage has been resolved.
Yes, this would have been the outage. Everything has been resolved now so you should be able to login fine. ^Hayley
— ING Australia (@ING_Aust) February 13, 2019
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Himanshu Arora
372 Posts
My interest in technology and writing started back in 2010. Since then, I have written for many leading publications, including Computerworld, GSMArena, TechSpot, HowtoForge, LinuxJournal, and MakeTechEasier to name a few. Here at PiunikaWeb, my work involves covering on daily basis the biggest tech stories as well as scoops that you won't find anywhere else.
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