[Resolved] FIFA Mobile down while EA investigates login & connectivity issues

This story is being continuously updated…. New updates are being added at the bottom…..

Original story (from Oct 15) follows:

Just in case you’re among those who are struggling with login or connectivity issues with FIFA mobile, please be informed the service has been taken down on purpose by the company to investigate some glitches.

For quite some time, FIFA Mobile users have been complaining about FIFA Mobile servers down or connection problems across microblogging site Twitter. Here are some complaints for a quick glimpse:

Sure u fixed the bugs? Coz my league tournament chance has been lost and whenever i try to play the game again, its forcing to forfeit saying i have no connection. If u cannot fix the bug then take it down rather than simply fooling the users.
source

Hey I didn’t get rewards for 3 H2H matches before the game went down… Will i get the rewards now? Or i have to continue the game as nothing had happened.
source

@EAFIFAMOBILE @EAHelp Fifamobile is down. Would be better to take the whole app down rather than having a half baked one..
source

While complaints continue snowball, what’s appeasing is that EA is not only aware, but working on resolving the connection issues. Here’s what @EAFIFAMOBILE said while acknowledging the problem:

We are aware of login issues occurring, as well as some ingame connectivity issues when completing certain activities. We are digging into the cause and we will update you as more information becomes available.

Furthermore they updated saying the game is being taken down temporarily to diagnose the glitch.

We will be temporarily taking the game down as we continue to investigate the current issue. We will provide updates as we have more information. We apologize for any inconvenience that this may cause. We are working to resolve these issues as quickly as possible.

We’re keeping a close watch on the service providers social media channels and we’ll share with you the relevant developments as and when we bump into any. So keep a tab of this space for the latest info on the matter.

FIFA Mobile game is now back up and the connection issues have been resolved. However, the engineers are still looking into the missing rewards problem.

Our outage is over and we are back up and running now. Our engineers will continue to investigate delivery of missing rewards from various game modes. We will update you here when we have more information on this matter.

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