[Bank responds, rep says "WHOLE ONLINE SYSTEM DOWN, NO ETA"] JP Morgan Chase Bank app / website down, servers not working (cards, online login / mobile banking issues + text scam and hacked reports)

After the catastrophic Wells Fargo outage and more recently the ING Australia outage, now it’s coming to light that Chase Bank servers are down.

Here are some reports:

https://twitter.com/dimass_h/status/1096612854411735040?s=19
https://twitter.com/meangrape/status/1096612004805136384?s=19
https://twitter.com/mistam1ke/status/1096611501761155073?s=19
https://twitter.com/russelgart/status/1096620759009689602

Even cards are not working for some:

https://twitter.com/_XRozaay/status/1096616985448853504?s=19
https://twitter.com/Geezyville/status/1096632272869040128
https://twitter.com/ADowning_BG/status/1096643922804305925

We can at least access the bank’s website, so it’s possible only a set of users are facing this problem.

For it’s part, Chase hasn’t said anything on this reported outage – not at least through it’s official social media channels. Ironically, this outage comes on the day when it came to light that JP Morgan, which owns Chase Bank, has started rolling out JPM Coin, which the first US bank-backed cryptocurrency.

Coming back to the outage, we are keeping a close watch, and will update the story as and when we have more newsworthy stuff on the matter. Until then, use the comments section below to let us know your current experience with Chase Bank.

Chase customer care is telling some customers it’s scheduled maintenance, but no ETA for when the system will be up.

Looks like this is Chase’s Wells Fargo-style outage day:

https://twitter.com/SDJerz/status/1096630307665498112
https://twitter.com/exuct78/status/1096632324559491072

Chase has acknowledged the issue:

We know some customers are having trouble accessing the mobile app and our website. We want to let you know that we are working on it. Thank you for your patience

We are now seeing reports about spam text messages claiming to be from Chase bank. Customers doubt of a fraud and are sharing their experiences online. Here are a few reports:

https://twitter.com/designrvb/status/1096619135109394433
https://twitter.com/apac115x/status/1096539911577128964
https://twitter.com/morganxbaker/status/1096639170766929920

Looks like Chase customer support is giving contrasting information. Earlier we highlighted how some users are being told it’s a planned outage. But now this:

https://twitter.com/bychadsokol/status/1096635650130886657

Here’s a user-shared workaround to see account details and transactions:

If you have the Chase pay app set up, you can see your accounts and transactions.

— Lysa ? (@NovocainL) February 16, 2019

Try it out and let us know if it works for you.

Lack of frequent updates from the bank over this outage is resulting in people turning to their favorite ‘hacked’ speculation in times like these:

https://twitter.com/SCG_INFINITY/status/1096652466777600001
https://twitter.com/SpecofD/status/1096628557630066690
https://twitter.com/designrvb/status/1096619135109394433

It’s been over 5 hours since this outage began, and Chase has only offered one update. Of course, customers aren’t happy:

https://twitter.com/Faded1414/status/1096660876621422592
https://twitter.com/RafaQuintero16/status/1096663488422920192

If you go by what Chase customer care support told a customer (report below), things seems to be quite messed up at the bank’s IT division at the moment.

I just got on the phone with them after legit 30 mins and they were just like “sorry… the whole online system is down… we don’t have a specific timeframe for when it will be fixed” bruh they messed up baddddd

— spooky geometry (@sphgrmth) February 16, 2019

We are now seeing reports that say Chase Bank services are up.

https://twitter.com/_DeelightfulZee/status/1096684261757804544
https://twitter.com/_DeelightfulZee/status/1096691589798277120

Developing…..

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