[Updated] Apex Legends Pathfinder missing skin issue resolved

New updates are being added at the bottom of this story…….

Original story (from June 27) follows:

Apex Legends and Twitch Prime partnered together to release a Twitch Prime pack in February. It was done by Respawn Entertainment to gain the attention of Twitch Prime users of Apex Legends and to rank top on Twitch charts.

Twitch Prime Pack was only available to Twitch Prime subscribers although many users found an exploit which was later corrected by Respawn Entertainment. Twitch Prime Pack included an exclusive Omega Point Pathfinder skin and five Apex Packs. Pathfinder Twitch Prime exclusive legendary skin was called Omega Point.

But in the last two weeks, many players have reported that they have lost their Pathfinder skin after the June 6th update. The problem is troubling many users who have obtained Pathfinder skin with their Twitch Prime pack.

The issue was raised both on Apex Legends Reddit, and EA official forum for Apex Legends. With a large number of queries flowing in from the last two weeks, it has grabbed the attention of the Apex Legends Officials.

Apex Legends official with username: EA_DAVID, Community Manager at EA forum, has responded over this matter and said they are looking into it.

On Reddit, an official statement from Respawn Official ‘Jayfresh_Respawn’ was released addressing the issue of missing Pathfinder Twitch Prime Omega Point Skin.

The statement mentions that they have released a fix for this issue and the players can now find their lost pathfinder skin in the skins menu.

If it is still not showing up in the game skins menu, players need to restart the client. The players who are struggling with this issue can report it on the official forum.

Update July 22

A month ago, Respawn Official stated that they have resolved the issue of missing Pathfinder Twitch Prime Omega Point skin but it seems like the issue is still persisting and affecting a large base of players.

A recent update on this issue suggests that many players are still not finding their Pathfinder purple skin, which was released in collaboration with Twitch Prime. Many complaints regarding this issue have started to proliferate again. Have a look at some complaints below.

In response to these complaints, EA Community Manager, EA_Blueberry has asked players to contact Twitch Support, such that they can investigate why Pathfinder skin is missing on their accounts. His official response states the following:

Hello friends,

If you are missing a Twitch Prime skin please reach out to Twitch Support so they can investigate as to why it is no longer on your account.

Contact Twitch (Amazon) Support if you need help with:

missing Twitch Prime promo content
your Twitch account information
errors and issues when signing up for Twitch Prime
Twitch Prime billing and subscription info.

Well, a player ‘Jesset85’ contacted Twitch Support for the above issue but his problem was not resolved. Instead of resolving this issue, Twitch Support asked him to contact Amazon directly regarding Twitch Prime Loot queries. Twitch support responded to ‘Jesset85’ in the following manner.

“I’m sorry to hear of the issues that you’re having with this!

For any assistance regarding Twitch Prime subs, Twitch Prime loot redemptions, or Amazon Prime charges, please direct your inquiries to Amazon directly. While Twitch Prime is activated by connecting your Amazon Prime account to Twitch; any associated content redemptions or charges will be for Amazon Prime, which we are unable to assist you with.

It seems like Twitch Support is tossing on this issue to Amazon Support, but this mix up of responsibility by support staff has left many users hanging with this issue, and they are unsure who will fix it.

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