[Update: Aug. 26] Amazon and AWS down and not working for many

New updates are being added at the bottom of this story…….

Original story (published on July 12, 2021) follows:

Just in case you’re trying to get your head around why Amazon or AWS (Amazon Web Services) isn’t working for you, find solace in the fact that you aren’t the only one facing issues lately.

A quick look at the micro-blogging site Twitter conveys there are many other affected by the same issue.For a quick glance, here’s how some of the complainants word the problem:

kinda weird…. Amazon and AWS are both down hard…
source

Wow, #amazon is down in Canada and the U.S. I hope they’re not using AWS LOL
source

Amazon thank you for being down cause I was about to make decisions
source

Down detector – a popular service that gives information about live outages – also conveys that AWS and Amazon are indeed going through a glitch, as can be seen in the image below:

Any official word on the matter? Negative, as yet. We’re yet to locate a word from the official service channels or their social media handles. AWS Service Health Dashboard, however, conveys no service disruption at the moment.

Rest assured, we’re keeping a continuous tab on all related developments, and will update this page with relevant info as and when we come across any. So in case you’re encountering the problem discussed here, stay hooked for updates.

08:47 am (IST): Amazon support has confirmed that they are aware of the issue and the team is working on it.

Please be informed, we are aware of the issue and our team is working on it. (Source)

9:38 am (IST): The issues have been resolved according to the company’s support team on Twitter.

We’ve checked and see that the issue is resolved. Do let us know if you need any further assistance. (Source)

A few users have also confirmed that the service is working for them.

Yes, it has been resolved. (Source)

AMAZON IS FIXED yay #amazondown (Source)

05:35 pm (IST): This morning Amazon and AWS went down for many in the US, Canada, and UK region. While Amazon was able to address the issue in time, looks like it has resurfaced.

Downdetector conveys the service is not working once again in some of the regions as can be seen in the map below.

It appears the issue has now been fixed as we don’t see any more complaints on the social media platforms like Twitter. Even Down Detector doesn’t show any user reports or outages. So it’s safe to say the issue has likely been addressed.

An AWS PR team rep reached out to us to assert that AWS did not suffer any outage on the day Amazon’s website was down. In their own words:

AWS did not, in fact, have any disruptions yesterday when Amazon.com was down

In response, we have shared with them our basis of highlighting the AWS outage, and are awaiting more details from them. If and when we get a response, this article will be updated accordingly.

IST 22:00 – Looks like Amazon is down again along with some other popular services, like UPS and HBO Max. At the moment, it’s hard to say what’s the reason and how widespread this outage is, but we’ll keep an eye and update this story as and when we come across anything newsworthy.

IST 22:15 – It’s difficult to say if this is related, but Akamai, a popular content delivery network provider, has confirmed that it’s service is suffering a major outage at the moment.

Investigating – We are aware of an emerging issue with the Edge DNS service.

We are actively investigating the issue. If you have questions or are experiencing impact due to this issue, please contact Akamai Technical Support. In the interest of time, we are providing you the most current information available, which is subject to changes, corrections, and updates.
Jul 22, 16:09 UTC

Source

IST 22:25 – Akamai has provided following info on Twitter:

We have implemented a fix for this issue, and based on current observations, the service is resuming normal operations. We will continue to monitor to ensure that the impact has been fully mitigated.

IST 13:36 – The problem seems to have indeed been fixed since there are no signs of any AWS or Amazon-related outage around the world. Downdetect confirms the same:

IST 11:09 – Amazon and AWS are once again having an outage. Many users have taken to report about the service being unavailable and Downdetector also shows a major spike in reports of both services not working.

IST 11:57 – A flurry of new reports are streaming onto social media platforms, reports that indicate that Amazon is down. According to these users, they face an error message “Sorry, something went wrong, We’re working on fixing it.” It appears the problem is affecting iOS users only.

Downdetector is also seeing a lot of new reports and a spike in outage feedback from users.

We shall continue to keep an eye on these and update as and when we get more info so stay tuned to PiunikaWeb.

IST 08:40 am (IST) – It seems many people with iOS devices are still facing an issue with the Amazon application as reports on Twitter continue to pile up. Further, Downdetector also indicates a widespread issue with Amazon.

IST 12:16 pm (IST) – A section of Amazon users are reportedly facing an issue where the app keeps crashing with the CS11 error.

IST 11:26 am (IST) – Amazon support is asking iOS users to update the application, clear cache, enable permissions for the app in the settings and also enable auto-update to fix the CS11 issue.

We request you to download the latest version from app store, clear cache, enable permissions for the app in the settings and also enable auto update on time and date. (Source)

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