Asus ROG Phone 2 refresh rate adjustment issue officially acknowledged, partial fix available as well

Asus brought in the second generation of the ROG Phone a few months ago, keeping the hardcore gamers in mind. To recall, it houses a massive 6,000 mAh battery, up to 12 GB of RAM, Snapdragon 855+ processor and dual-camera setup with 48 MP primary sensor.

TBH, these are some of the jaw-dropping features that a normal user would also love to have on a phone. However, there is no such thing as a perfect phone and the same is in the case with this gaming beast.

Many users have reported refresh rate locking up as well as touch screen issues creeping up on the device. One user pointed out the refresh rate lockup issue on the official Asus community platform, which was also confirmed by several other ROG Phone 2 users:

Team,

Sometimes Refresh rate option is getting greyout and system set back to 60Hz. Unable to change it. This is happening after recent update.

Every time I have to reboot the device to fix this. Could you help me on this.

Digging in deep in the discussions, some users claimed that the system update from October might contain the root cause for this issue while some blamed it on the Screen Recorder application.

No, did not change anything withing the Display settings. Yes, it showed up after the latest FOTA. I don;t have any more information now, if I get anything else will update here.

(Source)

It was Screen Recorder. If you used screen recorder, the refresh rate will be locked to 90Hz and there is no way to deactivate the greyout option, even if yu have stopped using Screen Recorder.

(Source)

The November bugfix update didn’t address the issue. Apparently Asus was unable to pinpoint the cause, but a representative of Asus did acknowledge the glitch.

It’s still under investigation by R&D. I’ll be sure to update this when I have something to share. 😉

(Source)

Not only this, but we also came with a report regarding the unresponsive touch screen issue which surfaced on the device after the bugfix update (16.0631.1910.44).

Luckily with the latest update (16.0631.1910.64), both of the above bugs have reportedly been fixed. You can check out their comments below:

I just installed the new WW .64 update and it looks like they fixed it.

(Source)

This issue has been resolved now after the recent FOTA. Refresh rate is automatically changing back to 120hz after the recordings. Quick setting Toggle is also accessible after the recording and not getting greyed out.
The FOTA update log doesn’t show this fix. However, I appreciate your efforts. Thanks

(Source)

Though the refresh rate bug fix update also came with some caveats, as the 120Hz refresh rate may not be available by default:

Ya its works.. But why it reduce the rate from 120 to 90 from the beginning? That will affect the refresh rate while playing!

(Source)

The official changelog of the latest update doesn’t mention anything regarding the refresh rate lockup or the touch screen improvements. Regarding the latter, we can only spot a single positive feedback so far.

.64 fixed it for me. :). All is good now, no bugs atm.

(Source)

Let us know in the comments below if you also faced any of the above-mentioned issues on your ROG Phone 2 and whether the latest update was able to rectify the bugs on your device.

Note: You can check out our dedicated Asus section for reading such similar stories.

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