Update (January 27):

The adapter glitch will be fixed with an upcoming update if only the problem can be temporarily resolved with a reboot. If that’s not the case, it means the problem is hardware-related, and hence you’ll have to go for a replacement. Read more here.

Original story:

In the beginning of November, we uncovered a Pixel 2 headphone adapter issue that – a significant number of users confirmed – prevented the bundled USB-C to 3.5mm dongle from working as intended. (Note: The mainstream tech media picked up the problem yesterday.)

Well the good news is, Google has officially acknowledged the problem and also promised a fix. The company updated this morning that the issue will be addressed in a future OTA update.

Google employee Orrin (who is also the Community Manager at Pixel User Community) broke the news on one of the relevant threads, saying:

We want to let you all know that the team has been investigating, and this will be addressed in a future OTA update

usc-c-headphone-adapter-official- acknowledged

A little background

To give you a little background, the problem was reported by Pixel 2/2XL users on both official Pixel help forum as well as Reddit. Complaints said the adapter/dongle fails to recognize that headphones are plugged in, and ends up playing music from the phone’s speakers.

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Many of those struggling with the issue also mentioned that the official Pixel support was suggesting them to get replacements for the adapters.
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But even replacements didn’t help users in several cases.

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Suggested workarounds like using phone in safe mode/rebooting the device (every now and then) worked for some, but were never a permanent solution.

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The only relief was that soon after the problem came to light, Google started investigating it, and also asked affected users to submit bug reports.

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As complaints starting piling up, many users confirmed that the problem continued to exist even after upgrading to the latest Android 8.1.

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After keep mum for a while, it’s good that Google has finally promised a fix in an upcoming OTA update (should be part of the January update, if we were to speculate).

Pixel User Community 1 2

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Dr. Aparajita Sharma
1261 Posts

A budding entrepreneur by profession, and a psychologist by education. As a founding member of PiunikaWeb, I am nurturing this firstborn with my sharp-eyed expertise and even journalistic writing when needed.

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