[Updated] Comcast/Xfinity services down or internet not working? You're not alone facing this outage

New updates are being added at the bottom of this story…….

Original story (published on March 16, 2021) follows:

Just in case you’re trying to get your head around why Xfinity services aren’t working for you, find solace in the fact that you aren’t the only one facing issues lately. A quick look at the micro-blogging site Twitter conveys there are many others affected by the same issue.

For a quick glance, here’s how some of the complainants word the problem:

@Xfinity
WHY ARE YALL ALWAYS DOWN EVERY OTHER WEEK??
source

@Xfinity
what is going on with you guys?! My internet goes out several times a day now. Which really sucks when working from home. My shows buffer. I pay for the best internet and it’s so bad. You’ve really gone way down hill. Anyone out there have suggestions for good internet?
source

Internet issues had to shut down stream , thanks Xfinity
Source

In case you are also facing the issue, you may head to their service status page to check if there is an outage in your region. If you’re new to the process, you may head here for instruction regarding this.

Any official word on the matter? Negative, as yet. We’re yet to locate a word from the official service channels or their social media handles.

Rest assured, we’re keeping a continuous tab on all related developments, and will update this page with relevant info as and when we come across any. So in case you’re encountering the problem discussed here, stay hooked for updates.

11:32 am (IST): Fresh reports on Twitter and Downdetector indicate that Xfinity users are facing issues with the internet services around the San Francisco area, Chicago, and a few other cities.

Well looks like my xfinity internet is down again (Source)

Oh good, so we’re not the only ones whose Xfinity TV AND internet are down. (Source)

xfinity went down before I could spend my resin tonight @comcast please i need to do my dailies (Source)

12:41 pm (IST): User reports indicate that the service has been restored or is at least in the process of being restored.

Here in 94904. All is good now! (Source)

internet is back good looks @XfinitySupport (Source)

It seems fixed now, all my friends in the area on xfinity have connected to the internet again (Source)

05:29 pm (IST): Xfinity support did put out a tweet confirming that the service was being restored and the root cause was being identifed after the outage yesterday. However, there’s been no follow-up to this.

Earlier, some customers experienced intermittent service disruptions as a result of a network issue. We have addressed the issue and service is now restoring for impacted customers, as we continue to investigate the root cause. We apologize to those who were affected. (Source)

11:50 am (IST): Fresh reports on Downdetector indicate that Xfinity users are facing issues with the service in multiple parts of the country.

At present, there’s no official word on the outage but we’ll keep an eye out for any developments on the subject and will post an update if and when we come across any.

12:20 pm (IST): It seems Xfinity users can’t catch a break. Multiple fresh reports on Twitter as well as Downdetector indicate that the service is still down for some users. Xfinity hasn’t acknowledged any outage yet.

Well xfinity in an outage guess it’s bed time (Source)

Once again, Xfinity is having large nationwide outages. This is getting ridiculous at this point… it’s becoming a weekly/biweekly thing. No compensation…just “Sorry” With the huge bill we pay, we demand better. (Source)

Would like to thank @XfinitySupport @Xfinity for knocking out our service-including the feature controlling our thermostat—on the coldest night of the year. And then not picking up the phone. Some “experience upgrade” while my children freeze, you jerks! Worse service EVER! (Source)

06:29 pm (IST): Diminishing reports on Downdetector and social media platforms such as Twitter suggest that the outage with Xfinity services has been resolved for the most part.

01:05 pm (IST): Earlier today, many users stormed Twitter and Downdetector to report that Xfinity was down and not working. However, things seemed to have stabilized now and the service has returned to normal according to reports.

It’s back! Thanks for the reply though! (Source)

Thas crazy it shows down in my area but it’s not actually down (Source)

Xfinity hasn’t confirmed or denied the outage yet.

02:25 pm (IST): While some users are still facing issues with the service, the major outage appears to have been resolved as there are no widespread reports of issues with Xfinity. Downdetector also indicates no issues with the service.

02:10 pm (IST): Downdetector conveys Xfinity is encountering an outage right now.

09:39 am (IST): Recently, the Xfinity subscribers have encountered an internet, TV, and Voice outage that lasted for a few hours. And when a user asked about compensation for this outage, this is what Xfinity support has to say.

We are happy to do that, once the interruption is over. We can’t give a credit yet until everything is back up and running. We want to make sure you get the full credit and not here and there for you. We want to give you everything all at once. -JosephB (Source)

10:04 am (IST): Many users have reported that Xfinity is down or not working for them. However, things appear to have stabilized now.

Also, Xfinity support has informed users that the issue with their service has been resolved.

Good evening, I hope your day is well. I am reaching out to let you know that the interruption has been cleared. How is your service doing now? -Roberto (Source)

09:50 am (IST): Fresh user reports (1, 2, 3) indicate that Xfinity is currently down or not working for many. Unfortunately, the support team hasn’t yet acknowledged the outage.

06:39 pm (IST): According to reports on Downdetector, the recent outage with Xfinity has now been resolved.

08:55 am (IST): Many frustrated Xfinity users have taken to Twitter to report that their internet, as well as TV, isn’t working. The company still hasn’t acknowledged any widespread outage.

@XfinitySupport internet down since 12:00 PM in Roseville CA. $140 a month and it’s been out all day. No natural disasters no accidents no nothing and it’s still down. Get your fucking shit together (Source)

@XfinitySupport Wifi has been very inconsistent for the last few months. Makes online meetings difficult to handle and interrupts streaming accounts all the time. Will switch to @ATT if situation does not improve. (Source)

hello I need to know why my tv, internet annnnnd home security is all down since 2:30pm and the supposed time of it being restored keeps being pushed out! (Source)

06:28 pm (IST): The recent outage with Xfinity appears to have been resolved as we haven’t come across any fresh reports on Twitter.

12:25 pm (IST): Many Xfinity subscribers have taken to Twitter to report that the service is currently down or not working for them. Also, reports on Downdetector convey the same.

06:53 pm (IST): It appears that the recent outage with Xfinity has now been resolved we haven’t come across any fresh reports on Downdetector.

04:58 pm (IST): According to reports on Twitter, some Xfinity subscribers were facing issues with the service a few hours ago. However, things appear to have stabilized now.

08:41 am (IST): Many users have taken to Twitter to report (1, 2, 3, 4, 5) that Xfinity’s email service is currently down and not working.

The company’s support did acknowledge the problem and confirmed that a fix is in the works.

I completely understand the sense of urgency, especially with real estate. Regrettably, you are not the only one experiencing this issue. It is taking a bit longer to resolve than we originally anticipated. We truly appreciate your patience while we work in the issue. (Source)

06:50 pm (IST): The recent outage with Xfinity’s email service appears to have been resolved as we haven’t come across any fresh reports on Twitter.

09:18 am (IST): Multiple recent reports (1, 2, 3, 4) indicate that Xfinity internet as well as streaming services are currently down for many users. There is still no official acknowledgment on the outage.

11:48 am (IST): While the widespread outage affecting internet services and the streaming app has been resolved. A limited number of users are still reporting that thier internet is not working.

04:00 pm (IST): Considering there haven’t been any new reports of the recent Xfinity outage on Downdetector, the issue appears to be fixed.

10:22 am (IST): An expeditious spike in the number of reports on Downdetector suggest that Xfinity is currently down or not working for many. Subscribers are reporting issues with the Wi-Fi.

05:45 pm (IST): The outage with Xfinity appears to have been resolved as there aren’t any reports indicating widespread issues with the Wi-Fi service, as indicated on Downdetector.

07:05 pm (IST): The recent outage with Xfinity appears to have been resolved as we haven’t come across any fresh user reports.

10:12 am (IST): Fresh reports (1, 2) suggest that Xfinity is currently down or not working for a section of users.

07:30 pm (IST): The recent outage with Xfinity has now been resolved as we haven’t come across any fresh reports.

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