[Update: Aug. 04] Three UK down, users report network issues while site conveys maintenance

This story is being continuously updated…. New updates are being added at the bottom…..

Original story (from Oct 17) follows:

Just in case you’re trying to get your head around why the popular British telecom and internet service provider Three UK’s network is down, and you’re not getting any data connection, then find solace in the fact that you aren’t the only one facing issues lately.

A quick look at micro-blogging site Twitter conveys there are many other affected by the network issue and that the service has been down for hours now. For a quick glance, here’s how some of the complainants word the problem:

@ThreeUK how long the network will be down?
source

@ThreeUK hello, my husband and I are not getting any data connection this morning. Is something down?
source

@ThreeUK is the network down? my phone has wifi only
source

@ThreeUK @ThreeUKSupport down all night ,no service ,no internet
source

Down detector – a popular service that gives information about live outages – also reflects that 3 (Three) UK is indeed going through a glitch in many regions (like Manchester, London, Glasgow, Birmingham, Leeds, Liverpool, Bradford, Nottingham, Edinburgh & Sheffield) as can be seen in the image below:

Any official word on the matter? While not much has been stated on Three’s social media handles, their server status page at least conveys a maintenance is going on, and the site will be up soon.

[Danger! Geeks at Work!]
Sorry, our fleet of geeks are doing essential maintenance work – but our site will be up and running soon.

In the meantime, if you’re looking for a new SIM, phone or Mobile Broadband device, you can still check out our online store.

There’s no ETA for how long will the service take to get back up.

Rest assured, we’re keeping a continuous tab on all related developments, and will update this page with relevant info as and when we come across any. So in case you’re encountering the problem discussed here, stay hooked for updates.

Three UK has officially acknowledged the problem saying:

we’re currently experiencing technical difficulties with voice, text and data, meaning some of you will be experiencing intermittent service. please accept our apologies, we’re sorting this out right now. check back here for updates

There’s still not ETA for the fix though.

Latest status update:

we’re working on it – should be sorted by the end of the day

The glitch has been addressed and the service seems to be getting back to normal, but may take time. The server status however still reflects a maintenance.

can’t lie, it’s not been a great day ☹️ we had technical problems overnight last night. slowly coming back to life during the course of today. have you tried putting your phone in airplane mode and back again?

Three UK has confirmed that they’re aware of the network or broadband issues with the service that has been affecting many users. However, there’s no ETA for a fix, yet.

We’re aware that some customers are still affected by this issue and we’re working to fix this ASAP. We recommend restarting your router throughout the day (Source)

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.