Sonos aware of Alexa voice control issue & is working on fix, says support

Sonos is a popular name when it comes to multi-room audio systems with many using its smart speakers equipped with virtual assistants.

Speakers from Sonos offer support for Google Assistant, Apple Siri, and Amazon Alexa. However, users have been facing some issues while using Alexa on their Sonos system.

According to several reports on platforms like Reddit and Twitter, Alexa voice control or commands are not working with Sonos devices.

While users say that the Sonos speakers are not responding for Alexa voice commands, other outline that they are getting the “having difficulties, try again later” response.

The issue appears to be widespread but affected users may not have to contend with it for too long.

@Sonos Anyone else having problems with #sonos speakers not responding to #alexa commands?
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@Sonos Ello, any update on Alexa not listening to me? She makes me feel like I’ve done somethin wrong, says try agen later
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This is because Sonos support has acknowledged the issue stating that they have identified the problem with Alexa not working with Sonos systems.

Also, Sonos is working with Amazon to fix the problem and users will not be able to use voice commands until the issue gets resolved.

The problem with Alexa Voice Control not working is still listed as active on the Sonos status page. This might mean that a fix will take some time to arrive.

However, this is still based on our speculation as Sonos support has not provided any ETA for the fix.

This issue is inconveniencing Sonos users as they are unable to control music playback using Alexa voice commands.

Hopefully, Sonos and Amazon resolve this problem soon so that people can once again use Alexa on their smart speakers.

That said, we will keep tracking this for further development and will report back when more details become available.

NOTE: There are more such stories in our dedicated Amazon and smart speakers sections so be sure to go through them.

Featured image source: Sonos

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