[May 04: Snapchat call/video chat issue acknowledged] Snapchat not working: Stories not loading issue following Google Cloud outage

Original story (from June 03, 2019) follows:

As you may already know, web services like YouTube, Gmail, Snapchat and many others were hit by a major outage in the US recently. The outage had to do with Google’s Cloud service, and was officially acknowledged as well as fixed by the company at the soonest.

Though the Google outage may have been over, Snapchat issues are far from being over. Many users are still not able to use the service. And Snapchat support says they’re investigating.

While the Cloud service was back up in about five hours, it has left users of apps like Snapchat – which is powered by Cloud – complaining. Since the outage – which temporarily barred Snapchat users from using the app – many users are encountering issues related to Stories.

Users basically report every time they try to upload a snap to their stories it just gets failed. So the app is not letting them post anything to Stories anymore. Rather, it keeps saying “Failed to post”. Even the stories posted by friends/others aren’t showing up reportedly.

Here’s a selection of some of the recent tweets (from amongst the endless string of complaints) for you to take a quick glance:

Similar reports can be seen posted on online discussion platform Reddit as well.

While reports continue proliferating, what’s appeasing is that Snapchat support has informed some of the complainants – who reported seeing stories over an over again – they are looking into the matter.

Here’s what they said:

While Snapchat is diagnosing the Stories glitch, we are keeping an active tab on the matter, and will update the story as and when any new development catches our sight. In the meantime, if you are also facing this issue, drop a comment and let us know.

It’s been nearly a day now, and the issues we highlighted through this story are still not fixed. As you can see in the tweet response below, team Snapchat says they are still looking into the matter.

Meanwhile, rumors of Snapchat shutdown have started doing rounds, with users asking questions like “will Snapchat die”, “is Snapchat being shut down”, “is Snapchat actually shutting down”, “will Snapchat be discontinued”, and “are they shutting down Snapchat” on social media platforms.

Snapchat’s official Twitter handle has confirmed the service is not shutting down, saying these are just rumors.

Latest developments show Snapchat is still plagued with issues.

Going by reports proliferating across Twitter, Snapchat is down and not working for many as of writing this. Users basically say Snapchat is not sending messages. Here’s what some of the affected users have to say:

@Snapchat
is down and i was really mad at my phone. dumb me
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@Icy_lrene @nfear I replied to you guys on snap but snapchat is down and it won’t send. I didn’t leave you on read ? ? ? ?
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Is #SnapchatDown ?? I’m unable to send msgs .@Snapchat @snapchatsupport
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Down detector – the service that gives information about outages – reflects the service is indeed encountering issues in some areas. Here’s a live outage map for you to take a quick look at:

While users continue complaining, amid all this Snapchat support is suggesting users to go for the usual log out-login drill.

You may want to try logging out then log back into the app. But first, make sure your Memories have successfully backed up! Also, if you have Login Verification enabled please make sure you saved your Recovery Code before logging out.

Snapchat support has finally given a word on the matter. While reverting back to users – who was complaining about chats or messages not working – Snapchat Support acknowledged the issue saying they’re looking into it.

Thanks for letting us know, we’re looking into this!

Snapchat has confirmed an issue currently plaguing the service:

We’re aware Snapchatters are having trouble sending Chats and Snaps. We are looking into it and working on a fix.

Snapchat is down and not working for many as of writing this. DOwndetector also conveys the same.

So it’s the beginning of 2020 and Snapchat is already down for many. User reports say the app isn’t working and they are unable to send snaps or messages. Downdetector also conveys the service is encountering a glitch. Here are some of the reports from Twitter:

New Year and yet Snapchat still can’t get it’s crap together lol #snapchatdown
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for all y’all #snapchatdown people sayin “i can’t open any of my snaps!!” …maybe you don’t have any snaps ?
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It’s 2020 and Snapchat is down already ??
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BTW here’s what Snapchat support said a few hours back while addressing users who are facing issues using the app:

We’re aware some Snapchatters are having trouble using the app ? Hang tight, we’re working on it!

Even hours after acknowledging the issue, Snapchat support says they’re still looking into the matter. Here’s their latest response to one of those affected:

we’re looking into this! We care about your safety and security. If you or someone you know is in crisis, please head to http://spr.ly/prevent for helpful resources.

While some snapchatters are complaining of being locked out of their Snapchat accounts, others are reporting login issues. To those facing these two problems, Snapchat support is suggesting them to either DM for further assistance or is redirecting them to login or account locked troubleshooting pages.

Hey! There are a few reasons your account could be locked ?Learn more here: http://spr.ly/locked
?Team Snapchat is unable to unlock your account during this time.

If you’re seeing a generic Login Error message, check out this link: http://spr.ly/login-issues

Snapchat is down and not working for many as of writing this. Downdetector also conveys the same. As per reports, despite receiving notifications for new messages, users say they don’t see any messages. It’s apparently a case of delayed sync wherein snaps are coming late.

Take a look at some of the reports:

#Snapchat is down again, it’s showing notifications but not working anything nor memories ( chat ) and can’t upload anything smh. Man facepalming
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@snapchatsupport my snaps are coming in like 10 minutes after they’ve been sent to me
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@snapchatsupport i’m getting notifications that someone is typing to me but the message will not show up until minutes after the message has been sent
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FWIW Snapchat support is yet to give a word on the matter.

Incoming is an official word from Snapchat support saying they’re looking into the matter.

Thanks for letting us know, we’re looking into this

Snapchat is down and not working for many as of writing this. Downdetector also conveys the same. Users are reportedly facing issue posting stories and get failed to add a snap notification.

Snapchat support says the matter is being looked into.

And the Snapchat story bug is troubling users today as well. What’s relieving is that Snapchat support says they’re looking into the issue.

Snapchat is down and not working for many as of writing this. While some are reporting connection issues, others are troubled with login/logout. Here’s the notification that pops up:

I can’t log out of Snapchat what’s going on
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Does anyone else check to twitter to see if Instagram or Snapchat is down? And then twitter confirms it and now you have to spend your time on another social media app?? Well time for Tik Tok!
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Snapchat support is telling the users who are facing login issues that the problem is being looked into.

The problem has been resolved now.