Sky Sports red button service not working on Virgin Media? Issue is known and under investigation

Sky Sports Red Button service lets viewers access interactive content in certain events and is especially useful for football fans thanks to the different camera angles it can unlock with just a press of a button.

As the name indicates, pressing the red button on the remote of some Sky boxes allows one to access the red button service.

That said, it appears that some Sky Sports viewers on Virgin Media are unable to use the red button service on their TVs for several hours.

We’ve shared some reports from disgruntled users below:

@virginmedia trying to load the red button on skysports channels all I get is a black screen nothing else? (Source)

@Virginmedia fix the b screen when I press the red button on any sky sports channel (Source)

@virginmedia sort out the red button on sky sports football not working for the other games (Source)

Reports of the problem have been flowing in for hours. According to users, pressing the red button on Sky Sports only displays a loading or ‘Please wait’ screen.

Some even say that they can see a black screen after pressing the red button.

Whatever the case, hours after reports started flooding Twitter, Virgin Media has finally acknowledged the red button not working issue on Sky Sports via a series of responses to several complaints.

Here’s what the company has to say with regards to the problem:

According to Virgin Media, the company is working with Sky to fix the red button not working issue. However, the company has failed to share an ETA for the fix.

As usual, we will keep track of the situation and will post an update if and when there are any further developments.

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