[Updated] Samsung Secure Folder crashing on some Galaxy phones after v1.8.01.5 update, but there's a workaround

New updates are being added at the bottom of this story…….

Original story (published on Feb. 6, 2023) follows:

Samsung Secure Folder is a secure and encrypted space within your Samsung device that allows you to store and hide sensitive files, apps, and data.

The folder can only be accessed with a secure lock method such as a password, PIN, or biometric authentication.

With Samsung Secure Folder, you can keep your sensitive data separate and protected from other apps and users on your device, but the feature is testing patience for some.

Samsung Secure Folder crashing on some Galaxy phones

Samsung Secure Folder is reportedly (1,2,3,4,5) crashing for some Samsung Galaxy users after the recent v1.8.01.5 update.

Each time I try to open secure folder I am given the usual prompt to input my pin. when I put my pin in the app closes completely and when I try to reopen it simply does not open. Each time I turn off my phone the same happen.
Source

Secure folder crashing? I’ve tried clearing cache and data. I made sure it’s not sleeping either.
Source

This app is designed to provide an extra layer of security for sensitive information like photos, videos, or files by creating a separate and encrypted environment within the device.

However, the latest update to the app seems to have caused the app to crash on some phones, rendering it useless for those affected.

A number of users have reported the issue on forums and community platforms such as Samsung Community and Reddit.

Potential workaround

Fortunately, there is a workaround for the crashing issue. Uninstalling the latest updates to the app and rolling back to an older version seems to fix the problem for many users.

Multiple users on the Samsung Community platform have confirmed this solution.

It is also worth noting that the Secure Folder app has been removed from the Galaxy App Store, as reported by some users on the Samsung Community platform.

Secure Folder app is not available on Galaxy Store anymore!
Source

This makes it difficult for new users to download the app and potentially exacerbates the issue for those who have already updated to the latest version.

Samsung is yet to address this issue and provide a stable update for the Secure Folder app.

We hope Samsung understands that the Secure Folder crashing issue on some Galaxy phones is inconvenient and needs a fix soon.

Until then, keep tabs and we will update this story with further developments, if any.

10:46 am (IST): One of our readers has confirmed that this issue has been fixed in the latest version (1.8.02.1) of the Secure Folder app.

Thanks for the tip: Radhika Mehra!

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.