Latest Vitality UK update broke Samsung Health connection (points not syncing) for some, Fitbit likely affected too; devs aware

VitalityHealth is a popular name when it comes to private medical insurance providers in the UK. The insurance provider also has an app, Vitality UK, for Android and iOS devices.

The Vitality UK app allows users to connect their activity trackers to it to earn health points towards rewards.

However, those with Samsung smartwatches and fitness trackers have been facing a problem with the Vitality UK app.

As per several reports, Samsung Health users have been facing connection issues (points are not syncing) with Vitality UK after the latest app update.

The issue is persistent even after disconnecting and reconnecting Samsung’s trackers with Vitality UK and also after uninstalling and reinstalling the app.

@Vitality_UK am having issues with syncing my Samsung device. My points have not been showing up since last week Wednesday, is this a known issue and if so any update when it will be fixed.
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Also on Samsung and points stopped on Wednesday last week. Vitality going to tell you to uninstall / reinstall / disconnect / reconnect and wait 48 hours etc but there’s clearly another issue with it.
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This is inconveniencing Samsung users not only because they are not getting any reward points but also because their health data is not at all syncing with the Vitality app.

Some Play Store reviews indicate that this issue might also be affecting those using activity and fitness trackers from Fitbit.

Thus it is possible that this problem might be affecting activity trackers from other vendors as well. However, this is still based on our speculation.

To recall, Vitality announced its partnership with Samsung UK in June 2021 which focused on integrating Samsung Health and Vitality Programme. However, such setbacks indicate that the partnership is not proving to be beneficial for users at least for the time being.

While Vitality UK support has said that they are aware of the issue with Samsung Health data not syncing with their app, no comments have been made about a fix for the problem.

So, it is unclear how long it will take to address this issue. However, it is still good to see that the insurance provider is gathering user details on the matter.

Hopefully, Vitality UK resolves this problem soon so that Samsung users can use the app without any hassle.

That said, we will report back with new information as and when it becomes available so stay tuned.

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