[Aug. 25: Server error] Apex Legends down, won't load (stuck at loading / initializing screen or respawn failed error) - seems to be login server outage

This article is a continuously updated list of outages that are happening today…

Apex Legends issues and problems

Looks like popular game Apex Legends is acting glitchy at the moment as users are complaining about server issues. Specifically, complainants say the game gets stuck at loading.

Here are some reports:

https://twitter.com/chaboytoytoy/status/1098556918119845889
https://twitter.com/NamesSchev/status/1098554216015192064
https://twitter.com/JacksonMcFox/status/1098554275502919680
https://twitter.com/TheYoonz/status/1098554018538971137

Some users are also getting the following error:

disconnect persistence read complete for data storage respawn failed

We are looking for more info at the moment, including an official word from the company behind the game. So keep checking back as we’ll be updating the story continuously in real time with useful info.

Seems to be a widespread outage, as reports are pouring in from several regions:

https://twitter.com/ApexOCE/status/1098556905402712065
https://twitter.com/DowndetectorUK/status/1098556006597095424
https://twitter.com/SuperPeshteTV/status/1098557230218203136
https://twitter.com/ArKimation/status/1098557750257295361

We’re seeing reports of some other problems as well:

https://twitter.com/HaukHartvigsen/status/1098561606286536704
https://twitter.com/skoltore/status/1098559892015771648
https://twitter.com/IuBYT/status/1098559853168115713
https://twitter.com/quidzw0w/status/1098559963771924480

An advice for those who are still online with the game:

Some users now say the issue is fixed for them.

https://twitter.com/RonMalgeron/status/1098569012416368641
https://twitter.com/GamerNerdlp/status/1098573304573710336
https://twitter.com/dnlephrm/status/1098580240492781568

Meanwhile, frustration is mounting up:

EA says they are working to fix the issue:

Meanwhile, try out this workaround:

Or try flushing your DNS (as suggested here). Or you can run the following command (after right clicking on the windows startup icon and selecting ‘Windows Powershell (admin)’:

ipconfig /flushdns

The Twitter handle of Apex Legends has retweeted EA’s tweet.

If you are still facing the issue, you might want to keep trying until you succeed.

Else, try the workaround mentioned in the following video (it has worked for many users so far):

https://www.youtube.com/watch?v=vol3fgiizgg&feature=youtu.be&fbclid=IwAR1X0uFZe2ztzQm04dubBYTqCe9kTY0oA_cJ8yo2_8M9uRc2uOUQGj9CgKk

Thanks Luke Yanno for the tip ….

GOOD NEWS: Fresh reports are coming in that servers are back up.

https://twitter.com/Miro_Lehto/status/1098623839779598336
https://twitter.com/RgioeliR/status/1098623781608792064

But we’ll still wait for the company to make an formal announcement through its social media channels.

Formal announcement:

Going by proliferating reports on micro-blogging site Twitter, EA servers are down and not working for many as of writing this. Here are some of the reports:

@EAHelp EA servers are still down
source

Are EA servers down for PS4??? @EA @Battlefield @BattlefieldBR
source

Going by reports proliferating at Twitter, it appears Apex Legends game servers are down and not working in some regions (like India and Brazil).

Apex sever down now on ps4. Please fix now!!!!!!!
source

Ps4 server down
source

Update 12 – Salesforce down

A lot of users are complaining that the Salesforce platform is down at the moment for them. Going by reports, the website is inaccessible for some, while others are not able to login.

Here are some complaints:

https://twitter.com/jody_lecompte/status/1098435879469809664
https://twitter.com/Hicks2000A/status/1098435746086744064
https://twitter.com/BENJAMI72674748/status/1098435288446238720
https://twitter.com/basedcitizen/status/1098434724261965824
https://twitter.com/Evlo_Inc/status/1098435983069065216

It doesn’t seem to be a worldwide outage though.

For its part, Salesforce has shared that there’s definitely an outage for a subset of its customers, and reason for it is an Internet backbone transit issue.

https://twitter.com/asksalesforce/status/1098440101661573120
https://twitter.com/RichLCA/status/1098434755370971141

We are keeping a close watch and will be updating this story with more info in real time, so keep checking back.

Salesforce says they are working to fix the problem asap.

https://twitter.com/salesforce/status/1098439462655148032

The service seems to be coming back up slowly.

https://twitter.com/CornnMata/status/1098441365350989824
https://twitter.com/hikigatarijames/status/1098443018040799234

It’s now coming to light that video sharing platform LiveLeak is currently down.

We can confirm that’s the case as the website is inaccessible for us as well (error 500 or error 502). We are looking for more info, and will update this story soon, so keep checking back.

The site is back up.

Apex Legends servers are seemingly down as users report connection issues. Down detector also conveys outage in some regions.

Down detector suggests EA servers are down at this moment as users are reportedly unable to login to Apex Legends.

A storm of reports from disgruntled users on Twitter suggests that the EA servers are down again and players are stuck in the main menu of Apex Legends. The team confirmed that the problem was fixed a couple of hours ago.

Actually fixed. It was a long day (Source)

However, fresh reports say otherwise. We’ve added some of them for reference below:

It’s not working again just stuck in the main menu again (Source)

I still get kicked out and get the EA servers not working message (Source)

Many Apex Legend players have taken to Twitter and Reddit to seek help with a glitch in the game that’s causing an error message saying ‘internal server shutting down’ to pop up or players simply get kicked from the game.

Anyone else having their server drop in the middle of a match in arenas. Really getting annoying 7 games in my favor I couldn’t finish!… WTH respawn (Source)

Three ranked arenas games in a row, the connection to the server timed out. It said “internal server shutting down” or something. I wasn’t able to rejoin. I’m on ps4. Is this happening to everyone? Never had this happen this many times in a row. (Source)

Turns out that this is a bug instead of a server problem and Respawn has acknowledged the issue and has also confirmed that they’ve disabled Prowler in Arenas to prevent the glitch.

Just published another small update:

* Temporarily disabling Prowler in Arenas due to crashing issues
* Resolved a bug that was preventing some stats from being properly tracked. Missing stats aren’t recoverable, but should track correctly going forward. Sorry about that one! (Source)

EA support is redirecting players to this thread on the official community forum asking them to share their complaints over there regarding the internal server error.

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