Here's solution to Assistant issues on Huawei and Google Home devices

Of late, we came across some music-access related issues reported by Google Home/Home Mini (1,2) users, wherein commanding Google Assistant to play music from iHeartRadio/TuneIn/Play Music etc throws error notifications like ‘Sorry, I can’t do that yet’ or ‘I can’t do that here, but you can ask me to do that on one of your other devices’.

While Google did not give a word on the matter, some of the complainants got to hear back from Google Support (as well as experts on the official help forum) that the problem has something to do with the corrupted home address in Google Assistant, and can be rectified by re-entering the same.

Going by latest reports, these steps (reentering the address) also fix issues faced by Huawei and Honor device users (1,2,3,4,5,6,7,8,9,10) while accessing Google Assistant’s settings (where-in they get redirected to the home/menu page).

For more clarity, take a look at how those affected word as well as showcase (video clip) the problem behaviour:

Whenever I unfold the wizard (using the blue button), I arrive on an “Explorer” menu (which more or less shows the functions of the wizard). And when I click on Parameter, or even that I ask the Assistant to display me the parameters, it reopens immediately this menu Explorer … Menu which, by the way, does not interest me at all

When I press the blue button, I come to the screen that I put in capture. Then, when I select parameter in the menu, the settings do not load, and I come back on this page explore after a quick refresh …

Seemingly, both the Google Assistant glitches discussed in the story have a common solution. In case, you have been facing any of the two problems, try hands on the suggested workaround to get over with the mess. Oh and yes, do let us know how it goes.

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