[Updated] Paramount+ app crashing or not working? You're not alone (workarounds inside)

New updates are being added at the bottom of this story…….

Original story (published on January 24, 2022) follows:

In a world full of streaming services, Paramount Plus is a pretty new OTT video streaming platform that gained massive popularity in the last few years.

All thanks to users having access to content from the original Paramount library in addition to CBS, Nickelodeon, Comedy Central, and many more, the streaming service has more than 48 million subscribers as of 2021.

But sometimes, people do run into some technical glitches such as the recently reported volume issue causing commercials to sound way too loud and another issue where the NCIS: LA Season 12 was missing for many.

That being said, several Paramount Plus users recently complained that the app was crashing or not working for them when they were watching the NFL playoff match.

Subscribers said that the app crashed multiple times when watching the game, adding that they missed some of the most important moments in the match. Here is what some of the complainants have to say about the frequent crashes.

But shoutout to @paramountplus to the most unbelievable performance in that game. Incredible to have the app crash on every meaningful play. Truly, it was art. Didn’t want to see the winning play in one of the greatest games ever anyway.
(Source)

@paramountplus @Roku @RokuSupport Trying to watch NFL playoffs and your service continues to crash. This is not the first time. More than likely will cancel/unsubscribe after football season if this is not fixed.
(Source)

A bunch of users are blaming Paramount Plus for not having enough bandwidth to compensate for the server load during the game.

If the app is crashing for you as well, Paramount Plus Help has suggested some workarounds that might help fix the issue.

Hi, Adam! If your app’s crashing, check out the helpful tips in this article to resolve this: http://spr.ly/AppCrashHelp
If you still need help, send us a DM, so we can help you get back to streaming. *AL
(Source)

It is interesting to note that most of these solutions involve force-stopping the app and launching it again or restarting the device you were trying to watch on.

We hope the developers take a look at the issue soon and fix it as soon as possible. When they do, we will let you know so keep checking this space for more information.

In the meantime, do let us know if the aforementioned workaround fixed the issue for you or not in the comments down below.

05:13 pm (IST): Many users are now reporting that the Paramount Plus is currently down or not working for them. Moreover, reports on Downdetector also suggest the same.

03:57 pm (IST): The recent issue with Paramount Plus is now seemingly resolved as we haven’t come across any fresh user reports on Downdetector.

09:05 am (IST): Many Paramount Plus subscribers have taken to social platforms such as Twitter to report that the service is currently down and not working for them.

Because #paramountplus is down I’m watching #snowflakemountain on Netflix ..it’s a trip (Source)

Why is @paramountplus down? Can’t watch any shows. It just goes to a 404 error on PC when you click on any show and says “restart” on the app for the show you were watching again. (Source)

The company’s support team is yet to acknowledge the problem so it’s unclear how long it will take for the issue to be resolved.

10:06 am (IST): Paramount Plus support has acknowledged the recent outage with their app and said that they are currently working to resolve it.

Hi, April! We’re sorry for the inconvenience. We are aware of the issue, and technicians are working hard on a fix. Rest assured, as soon as this is resolved, we’ll provide an update. (Source)

06:14 pm (IST): Paramount Plus support on Twitter has now confirmed that the recent outage with their service has now been resolved.

Great news! The reported issues have been resolved, and you can now return to streaming your favorite shows on Paramount+. If you continue to experience problems, please DM us for further support. (Source)

03:53 pm (IST): Many Paramount Plus subscribers in Australia are now reporting that the service is currently down or not working for them, and they are unable to stream the Socceroos game.

Fortunately, the support team has acknowledged the issue and said that they are currently investigating it.

01:02 pm (IST): The recent outage with Paramount Plus appears to have been resolved as we haven’t come across any fresh reports on Twitter.

11:33 am (IST): Some users are again reporting that Paramount Plus app is crashing for them on mobile.

@paramountplus is unable and unwilling to solve the frequent crashing of its app that millions are experiencing. And it is not crediting users for wasted fees. Is it time for a class action claim? (Source)

@paramountplus The app keeps crashing on ads. I have a Vizio smartcast tv. I cannot uninstall/reinstall apps. I cannot clear app cache. I have exited the app, rebooted tv, etc., all to no avail. (Source)

Why does your streaming app keep crashing, @paramountplus?? (Source)

11:57 am (IST): Downdetector and reports on Twitter indicate that the Paramount Plus app is not working, freezing or crashing for some users.

Not working on my iPad but Apple TV is fine
Source

@paramountplus What’s going on with the app? It’s not working for mobile, Roku. #techissue
Source

@paramountplus – PLEASE fix your streaming service! It’s horribly laggy. The skip button is useless because it never works. You have shows I love but your service is infuriating. I’ve used the site, the app, etc and it *all* sucks. PLEASE FIX IT!
Source

06:10 pm (IST): The recent outage seems to have been resolved as indicated by the lack of reports on Downdetector.

Note: We have more such stories in our dedicated Apps Section so be sure to follow them as well.

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