Oculus Floor position in VR broken, company investigating

After a recent update, Oculus users are floating/stuck up high in air (about 5-6 feet above the floor), as the ‘Floor position’ feature in the company’s VR headsets is broken.

Those affected have been voicing the height adjustment glitch on the company’s official help forum (1,2,3) and other channels for past couple of days, and here’s how some of them word the issue:

I just moved my computer had to reset everything and now no matter how many times I run setup it shows me way above the floor so nothing runs right. Resetting my height doesn’t help.

I am getting the same problem, ever time I try to set up I’m at a different height . Now getting a message oops something went wrong at start up.

I am having the same issues. Running setup keeps making it worse. 6, 10, 20, feet in the air above my Home so I keep running setup over and over and now I am stuck at the “Set Your View in VR” step and when I put on the headset as instructed I see nothing.

Really weird, I set up 3 Oculuses today.
#1 – Floating up above the clouds
#2 – Standing on the ground but with about a 5 degree tilt to the left

Company’s aware

Don’t worry. The problem is being investigated. Following the proliferating complaints, came a statement from someone from Oculus Staff, updating the complainants that the problem in question is being looked into.

We’re investigating some issues with tracking height now.

But, they were light on sharing any information about how long will it take to fix what’s broken. We hope they do it soon. Rest, assured we’ll update as and when that occurs. So keep a tab of this space to catch hold of all related developments.

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