Fitbit (Sense, Versa, Ionic, Charge, Luxe, etc.) updates, bugs, issues, & problems tracker: Here's the current status [Cont. updated]

12:25 pm (IST): Fitbit users are reporting an issue where their Fitbits seem to be sending out emails to its users’ contact lists. The team over at Fitbit says it is looking into preventing or minimizing the impact.

05:26 pm (IST): The incorrect floor/step counter bug seems to be plaguing the Fitbit Sense as well. A mod confirmed that a fix is in the works. Head here to know more.

06:36 pm (IST): Fitbit Luxe users who’re dealing with connectivity issues should make sure to install the latest available update if they haven’t already. The software update supposedly was meant to fix connectivity issues on the device.

11:00 am (IST): The Fitbit Luxe is getting a new update with version 1.151.16 and this build brings SpO2 tracking tool along with Always-on Display. Here’s the changelog.

VERSION 1.151.16
– To keep the clock visible at all times, turn on the always-on display setting. For more information, see How do I see the time on my Fitbit device?
– Luxe estimates your blood oxygen saturation (SpO2) while you sleep. For more information, see How do I track blood oxygen saturation (SpO2) with my Fitbit device?
– We increased the font size on your tracker’s screen.
– This release includes bug fixes and improvements.
Source

06:30 pm (IST): Fitbit has acknowledged the issue where the step streak has disappeared. The developers said they are working on a fix.

Alright. We hear you. While it’s not possible to retrieve the step streak, our team is aware of this issue and they are working to identify a resolution as quickly as possible. We’re sorry for any trouble. We appreciate your patience and look forward to getting you back on track.(Source)

07:00 pm (IST): Fitbit Sense and Versa 3 are getting Fitbit OS 5.3 update. Check the full changelog of the update below.

– Status indicators on your smartwatch let you know when your device’s battery is critically low, the do not disturb or sleep mode setting is on, or your device isn’t connected to your phone. For more information, see How do I navigate my Fitbit device?

– Use the outdoor exercise mode in the Exercise app to track outdoor activities like kayaking, skiing, and more. For more information, see How do I track my workouts with my Fitbit device?

– This release includes bug fixes and improvements. (Source)

12:03 pm (IST): Fitbit is now rolling out the Daily Readiness feature to a section of its devices. The Daily Readiness Score reveals if you’re ready to work out or rest up.

06:18 pm (IST): The Fitbit Charge 5 recently picked up an update as version 1.149.11 which adds the option to assess​ your ​heart for ​atrial fibrillation (AFib) — a heart rhythm irregularity — with the Fitbit ECG app.

05:10 pm (IST): Some Pixel 6 and 6 Pro users are now reporting (1, 2) that the Fitbit app is draining their phone’s battery.

Users say that they have also tried setting the app to restrict battery usage and turning off the notifications, but didn’t notice any difference in the battery drain.

04:44 pm (IST): Fitbit is reportedly recalling its Ionic smartwatches after getting 117 reports of burn injuries. The company is also offering refunds to the buyers. More on that here.

12:43 pm (IST): This could be the possible reason for the battery draining issue on Pixel 6 devices. Moreover, the moderator has also provided a workaround that may help the affected users.

01:27 pm (IST): Fitbit support has acknowledged the issue where the Sleep log is not saving correct ending time. Moreover, devs are currently working to resolve this issue.

06:39 pm (IST): A user reports an issue, where it shows an error that says active challenge limit reached and can’t do any challenges. Luckily, support has acknowledged it and said that they are working on a solution.

Also, some users are getting an unnecessary connection error when trying to access Fitbit Gallery. The error says ‘Oops looks like there’s no internet connection’.

Fortunately, a moderator has suggested a workaround to fix this error. Users should try disabling VPN, AdBlocker, or a private DNS setup if they have any.

06:25 pm (IST): Fitbit is reportedly working on new wearables with codenames Hera, Rhea, and Nyota. However, the report suggests that these wearables may not come with Google’s Wear OS. More on that here.

11:20 am (IST): Fitbit users are reporting that the Skin Temperature Reading feature is not working as intended with Versa 3 owners saying they are getting a transcription error. More on that here.

07:11 pm (IST): A moderator on the Fitbit community has now confirmed that the voice reply to text transcript error has now been fixed.

04:24 pm (IST): Fitbit is now rolling out Irregular Heart Rhythm Notifications for several of its products.

Whenever a Fitbit smartwatch or tracker detects signs of Atrial Fibrillation (AFib), it will alert the user by sending a notification. This feature is rolling out to the following Fitbit devices.

– Fitbit Sense

– Fitbit Versa 3

– Fitbit Versa 2

– Fitbit Versa Lite

– Fitbit Charge 5

– Fitbit Luxe

– Fitbit Charge 4

– Fitbit Charge 3

– Fitbit Inspire 2 (Source)

12:30 pm (IST): Fitbit developers have acknowledged the issue where the app is crashing on iOS devices. More on that here.

01:38 pm (IST): Users are now reporting an issue where the Quantified Self Beta program keeps starting from the beginning.

Fortunately, a moderator on the Fitbit community has acknowledged this issue and said that they have escalated it to the team for further investigation.

06:21 pm (IST): Fitbit support has confirmed that the issue where skin temperature recording feature is not working has now been fixed.

11:00 am (IST): Fitbit Charge 4 users say their device is not working while others are complaining about battery drain. More on that here.

01:02 pm (IST): Many users are requesting devs to make Relax app compatible with Fitbit Charge 5. A Fitbit moderator has confirmed that the feature request is currently under review. More on that here.

06:31 pm (IST): A moderator has confirmed that the issue where Fitbit app is not tracking food and calorie intake has been resolved in the latest Fitbit app version 3.60. More on that here.

10:20 am (IST): Some users are now reporting that the issue where Fitbit app is not tracking food and calorie still persists even in the latest app version 3.60.

12:00 pm (IST): Fitbit Charge 5 users say they are facing frequent Bluetooth disconnection and data syncing issue. More on that here.

01:32 pm (IST): Fitbit Charge 5 users are facing an ‘excessive battery drain’ issue. The problem is not exactly new, as there have been related reports for months.

A fix was supposedly in development since March, but reports of affected users continue to emerge. There are no new official statements on the issue from the Fitbit team. More on that here.

05:30 pm (IST): Fitbit Sense owners say they are facing an issue where the device is stuck at the logo or black screen. Head here for some workarounds.

10:24 am (IST): Many Fitbit Charge 5 users are facing issues with the sleep and heart rate tracking features. The wearable suddenly stops monitoring data, but there is a potential workaround.

05:58 pm (IST): Fitbit recently rolled out an update that allegedly fix the battery drain isues on Fitbit wearables. But, the rollout is gradual, so the fix will not be available to everyone from the start.

11:30 am (IST): Fitbit has released a new update for its Charge 5 fitness tracker. It can be identified with the firmware version 1.171.50 and brings ‘Find Phone’ feature. More on that here.

11:30 am (IST): Fitbit users are facing a new problem where the Estimated Oxygen Variation graph is broken or showing inaccurate results. More on that here.

06:54 pm (IST): Fitbit Charge 5 users are now reporting an issue where watch faces are missing after V1.171.50 update. More on that here.

12:39 pm (IST): Fitbit has released a new firmware update for Fitbit Luxe with version 1.171.50. It includes new clock faces, support for Find Phone app, and bug fixes. Here’s the complete changelog.

– Find new clock faces in the Fitbit Gallery in the Fitbit app.

– When you can’t find your phone, use the Find Phone app on your tracker to locate it.

– This release includes bug fixes and improvements. (Source)

05:02 pm (IST): Many Fitbit Luxe owners are now reporting display issues such as screen not responding or flickering. There are some workarounds that can help you resolve the bug. You can check them here.

11:14 am (IST): Fitbit will reportedly remove the option to sync Fitbit devices with Fitbit Connect app on PC on October 13. And the company will discontinue its desktop app thereafter.

02:10 pm (IST): Some Fitbit Versa 3 users are reporting that they aren’t getting notifications after the recent update. More on that here.

01:16 pm (IST): Many Fitbit users were reporting (1, 2, 3) pairing and connectivity issues with the app at the time of Android 13 beta testing. However, Fitbit has released a new update to its app that reportedly fixed the problem.

Also, Fitbit has fixed the issue with data syncing on Fitbit Charge 5. More on that here.

05:35 pm (IST): Fitbit Charge 4, Charge 5, Versa 2 and Versa 3 users have been facing GPS connectivity issues (GPS disconnecting or not connecting) after the v48.200001.100.43 update.

10:20 am (IST): Many Inspire 2 owners are now reporting (1, 2, 3, 4, 5) battery draining issues with their units. However, some users claim (1, 2) that they got free replacement as their device was under warranty.

05:23 pm (IST): Many Fitbit Sense users are experiencing a severe battery drain issue after a recent update. The new firmware is also causing some Fitbit Sense to stop working altogether.

04:53 pm (IST): Some users are now reporting (1, 2) an issue where Step streak is getting reset to zero on the iOS app.

Luckily, a Fitbit Moderator has confirmed that they have escalated this bug to the team for further investigation.

07:19 pm (IST): Many users are now reporting that Fitbit app is crashing for them on Android when logging or scrolling through custom food list. For more info, head here.

07:15 pm (IST): Many Fitbit users are now reporting that the app keeps showing them the privacy reminder on Android.

Luckily, a Fitbit moderator has acknowledged this issue and said that they are working to fix it.

Welcome to all new members in the community. Thanks for reaching out regarding this situation. Please rest assured this has been reported and Fitbit is working on a solution. (Source)

05:50 pm (IST): Many Fitbit users are now complaining that their devices are not recording Sleep Stages and Score. For more info, head here.

05:14 pm (IST): Many Fitbit Inspire 2 users are reporting (1, 2) that the display is stuck on a black screen.

Luckily, support has acknowledged this issue and confirmed that they have escalated it for further investigation.

06:20 pm (IST): Some Fitbit Versa 2 owners are now reporting (1, 2, 3) that their device is bricked or stuck on Fitbit logo after the recent firmware update.

And while Fitbit support didn’t acknowledge this problem, they allegedly gave a 35% discount coupon to one of those affected to buy a new one.

10:43 am (IST): The recently launched Fitbit Sense 2 and Versa 4 are missing support for third-party apps, leaving users disappointed. For more info, head here.

11:56 am (IST): Many Fitbit Versa 2 are getting bricked after a recent update. They are also experiencing issues with heart rate, sleep tracking, and even touch screen sensitivity.

01:24 pm (IST): Fitbit wearables users are facing issues with the recent time change where they are unable to track certain stats and change the inaccurate time. For more, head here.

09:08 am (IST): Fitbit support team confirmed that their servers are in the middle of an outage. This issue mainly affects the company’s data sync services on Fitbit devices.

We’re aware of an issue affecting some Fitbit services and are currently investigating. Thank you for your patience.
Source

04:17 pm (IST): Some Samsung Galaxy Z Flip and Z Fold users are having trouble syncing their phones with Fitbit Charge 5 after the Android 13 update. More on that here.

05:07 pm (IST): A Fitbit moderator has acknowledged the issue where some Fitbit Luxe users are unable to sync with their Galaxy Z Fold and Flip phones after Android 13 update. More on that here.