[Updated] Fitbit app crashing issue on iOS devices acknowledged, fix in the works

Here’s the crux of the article in video form

New updates are being added at the bottom of this story…….

Original story (published on May 23, 2022) follows:

Founded in 2007, Fitbit is one of the few companies that popularized smart wearables and activity trackers.

Last year, Alphabet Inc. completed its acquisition of Fitbit for around $2.1 billion despite the US and Australian justice department continuing their probe in the matter.

But soon after Google acquired Fitbit, many complained about issues such as the Fitbit Ionic not charging or booting up and the Versa 3 tracking too many stairs.

While Fitbit developers have fixed most of these issues, iOS users are now reporting that the app is crashing on their devices.

The issue is making it impossible for many to check their activities and viewing stats. Users have already tried force-closing and reinstalling the app but these solutions aren’t helping either.

Below are some reports from iOS users complaining about the Fitbit app crashing (1,2,3).

Today I went to open the app like I do every day on my IPhone 12 and instantly the app crashed. I have restarted my phone multiple times, uninstalled and reinstalled it. The app and phone are updated. I have tried reopening it, turning location services on and off. Nothing is working. Is it just me or my device? I am at a loss. (Source)

Every time I go into my app it kicks me out. I can see my steps at the top but then cannot scroll down to anything else so I’m now unable to see my sleep, heart rate, log water etc. Please don’t tell me to log out of everything, turn off my phone, clear cache, uninstall etc etc etc. I have done everything possible and it’s still not working properly. (Source)

As it turns out, Fitbit developers are aware of the crashing issue on iOS and said it is currently under investigation. But they did not share any timeframe on when the problem will be resolved.

Hi everyone. Thanks for your continued reports and efforts while working on this matter. I understand how you’re feeling about this situation, and I apologize for the inconvenience. As mentioned before, our team is aware of this issue with the Fitbit app and they’re working to get it resolved. Your patience is truly appreciated and this thread will be updated as soon as we have more details to share.(Source)

If and when Fitbit developers release an update that fixes the iOS crashing issue, we will be updating this space to reflect the same so make sure you stay tuned.

In the meantime, check out our Fitbit bugs and issues tracker to see similar problems affecting users.

11:55 pm (IST): According to reports (1,2,3), the Fitbit app for iOS is crashing after the latest update.

08:41 am (IST): Fitbit support has confirmed that they have resolved the recent crashing issue on iOS and the app should now work as expected.

We’ve resolved the issue affecting some iOS users and the Fitbit app should be working as expected. If you’re still experiencing issues, please DM us so we can look into it! (Source)

Note: We have more such stories in our dedicated Fitbit Section so be sure to follow them as well.

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