[Update: Payment issues acknowledged] Commonwealth Bank of Australia plagued with NetBank issues, fix in works

New updates are being added at the bottom of this story…….

Original story (published on April 09, 2019) follows:

Commonwealth Bank of Australia (CommBank or CBA), as some of you may already know is a popular Australian multinational bank. And what’s coming to light is that their online banking service NetBank is not working and the app is also acting a bit glitchy lately.

Complaints can be seen posted across social media platform Twitter wherein users chime that NetBank is temporarily unavailable because of which they can’t access their accounts. Here’s how some of the affected users word the issue:

https://twitter.com/SamirKhan2007/status/1115610050368696320

https://twitter.com/DonnyCashman/status/1115606822214234114

The NetBank service basically allows customers to transfer funds, manage their accounts and savings, and also gives them an access to their assets/liabilities. With the service broken, users are not able to access the above stated functionalities.

Is the problem known?

Yes it is. What’s appeasing is that CommBank is not only aware of the issue in question, but are also working to resolve the same quickly. Here’s what they said recently while acknowledging the glitch.

NetBank is temporarily unavailable, and we are working to rectify the issue as soon as possible.

A user also shared the message that is now reflecting while logging in to CommBank app. It also notifies the same.

https://twitter.com/SirKevin247/status/1115617542339358722

So if you are also among the troubled CommBank users who are not able to access NetBank or for whom the CommBank app is not working currently, then find solace in the fact that the issue will hopefully be resolved soon.

Rest assured, we are keeping an active tab on all related developments and will update the story as and when required.

The support has officially acknowledged a recent issue with the debit and credit cards. Here’s what they say:

We’re aware of an issue with the CommBank app and NetBank affecting credit cards and debit cards. Some card settings may also be unavailable right now. We apologise for disrupting your morning, we’re working urgently to fix this as soon as we can.

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CommBank has acknowledged that some customers are experiencing difficulties accessing the bank’s services. However, this time around it seems there’s an issue on a wider scale as multiple other Australian services have been hit with an outage.

we are aware some of our customers are experiencing difficulties accessing our services. We are investigating this as a priority. (Source)

The bank has now confirmed that the services have started returning to normal. Hence, users should now be able to access CommBank’s online services now.

Update 4:00pm: We are starting to see services return following a tech outage which has had a wide spread impact across businesses. We thank customers for their patience and apologise for any inconvenience. (Source)

Apparently, the bank’s support team is still sending out tweets to users claiming that customers are experiencing difficulties accessing their services and are urgently investigating.

Hi Mattie, we’re aware some of our customers are experiencing difficulties accessing our services and we’re urgently investigating. We apologise for the inconvenience caused. (Source)

The official website, however, has no further updates since the last development (mentioned above).

CommBank customers are once again experiencing issues while making payments. The bank has acknowledged the problem and has confirmed that the glitch is affecting some merchant terminals.

A fix is in the works, however, there’s no ETA for it.

We are aware of an issue affecting some of our merchant terminals. We are currently working to fix this and apologise for the inconvenience to your afternoon (Source)

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