@AOL why isn't my email working?? It's been awhile now.
— Mom (@autumnbaby26) May 23, 2019
There are new updates that have been added to the bottom of the story…
Original story
What’s wrong with AOL Mail today? Well, AOL Mail is down for many users currently. Users affected by this outage have been taking to social media platforms like Twitter to voice their complaints.
The AOL customer support on Twitter has been actively addressing the complainants. Following are some user reports:
Anyone else having trouble signing into AOL, or is it just my internet service scr***** me over?
I keep trying to log into my AOL email and it’s making me go in a fu***** circle.
https://twitter.com/1evilfairydust/status/1131401610712817665
@aolmail Can't sign into one of my aol email acounts - getting a Error: 310 too many redirects message. Please check into.
— Loraine Nunley (@LoraineNunley) May 23, 2019
@AOL Is there an issue with the web site? Currently, I am unable to log in to check my email.
— AJ Gutierrez (@68WVet) May 23, 2019
The good thing is the company has acknowledged the issue officially. They’ve sent out a tweet informing users they’re aware of the issue and working hard to fix it.
Some users may be unable to log in to AOL Mail. We apologize for this. We are working hard to fix it as quickly as possible
https://twitter.com/AOLSupportHelp/status/1131392904813899777
However, there currently no ETA for the fix.
We apologize for the inconvenience you are experiencing. At this time, we have identified the issue and it is being addressed. While we cannot provide a specific time when the issue will be resolved, our team is working to correct it as soon as possible. -LL
— AOL Customer Support (@AOLSupportHelp) May 23, 2019
If you are affected by this outage, rest assured we’re actively tracking the situation, and will let you know as and when the problem gets fixed or there’s a newsworthy development.
Meanwhile, use the comments section below to share your current experience and/or thoughts.
Update 1
AOL customer support confirmed a few hours ago the problem has been fixed.
You should be able to log in now to AOL Mail – everything has been fixed. Thanks so much for your patience!
https://twitter.com/AOLSupportHelp/status/1131442358145314816
However, many users are still complaining that the problem isn’t fixed yet. They are being officially suggested to re-install the app and/or make sure the app is up to date.
Update 2 (May 26)
AOL mail is again experiencing issues today. The company says they are aware and are looking into the problem.
Hi Justin! Yes, we are aware of the issue you are experiencing. Please know we are working on it. Thanks for your patience. -AB
— AOL Customer Support (@AOLSupportHelp) May 26, 2019
Update 3 (September 05)
Both Yahoo and AOL sites, as well as BT email, are facing massive outages today. We are covering the Yahoo outage here and BT email issue here.
Yahoo and AOL sites appear to be down
— Steve Lookner (@lookner) September 5, 2019
(h/t @SpartanML) https://t.co/M573WDa1N0
Update 4 (September 05)
AOL customer support says this issue is being worked on. See here.
Update 5 (May 27, 2020)
AOL mail is down as of writing this. Apart from reports on Twitter, Down detector also conveys an outage as can be seen in the live map below.
Update 6 (May 27, 2020)
Sign in issues have been officially acknowledged and are being looked into.
Some users may be experiencing issues when signing in. We are investigating and will update as needed.
Update 7 (May 27, 2020)
AOL customer support says the sign-in issue has been fixed.
We’re happy to announce the recent sign-in issue is resolved. You may need to clear cache and cookies from your browser and relaunch the AOL app. Thanks for reaching out! We always strive to provide the best possible experience with our products, and appreciate your feedback.
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