Xfinity 'Smart Resume' not working or out of sync for some users, but there's a potential workaround

Xfinity’s Smart Resume feature is a widely used tool that lets viewers skip past commercial breaks in DVR recordings.

Unfortunately, recent reports (1,2,3,4,5) suggest the Smart Resume feature is malfunctioning for some users.

Xfinity ‘Smart Resume’ not working for some

Rather than fast-forwarding through commercials, the feature simply resumes the recording during the ads, which isn’t what it’s designed to do.

@XfinitySupport My Smart Resumes are not syncing up with my shows/commercials. What is going on? Is there a fix? Help please!
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@Xfinity … the decision to add commercials AFTER Smart Resume is stupid.
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Numerous users have taken to Twitter and Xfinity forums to report the problem. These reports suggest the Smart Resume feature hasn’t been working accurately for a few months.

Users are agitated since they are forced to watch commercials as the feature is now stopping 60-90 seconds before the show resumes.

@Xfinity – your smart resume feature sucks. It used to stop right as the show restarted, but now it stops 60-90 seconds early so we’re forced to watch commercials. Yet another reason to want to cut the cord.
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Not only that, but the bug is also resulting in incomplete show endings as it cuts off some minutes from the show whilst playing commercials.

Potential workarounds

However, we have come across a potential workaround as suggested by a user that may help temporarily fix the issue.

The workaround involves changing settings through Preferences > General > Turn off ‘Smart Resume’ > Turn ‘Smart Resume’ on.

We also stumbled upon another workaround that involves hitting the fast-forward button five times to enable Lightning Mode.

Hello Gervin33! Are you hitting fast-forward button five times to enable Lightning Mode? This would allow Smart resume to not stop at the end of a commercial break.
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Xfinity has not released an official statement on the matter.

It is unclear how many users are affected by the issue, but it is clear that it is a significant problem for those who rely on the Smart Resume feature to skip past commercials in their recordings.

Therefore, we’re hoping that team Xfinity will address the issue at the earliest with a proper solution or at least an ETA for a fix.

Until then, stick around to know about any developments as we’ll post them right here.

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