[Updated] Some Hulu users reportedly asked to 'replace the password' upon login, issue under investigation

New updates are being added at the bottom of this story…….

Original story (published on November 25, 2022) follows:

With so many streaming services to choose from, Hulu comes across as one of the most preferred platforms as it boasts thousands of TV shows and movies.

However, that does not mean that it is immune to various bugs and issues. For instance, we recently highlighted a ‘RUNUNK13’ error code on PC and another when switching profiles.

Hulu asking to replace the password

Some users (1,2,3,4,5,6) have now been reporting an issue where Hulu is repeatedly logging them out of their accounts and forcing them to replace their passwords.

@hulu_support why is it I have to reset my password to get my account working again on ONE DEVICE???
Source

Is anyone having trouble with their Hulu mobile app? Telling me I have to replace my password when I try to log in
Source

Apparently, Hulu is prompting some users to repeatedly reset their passwords but is not sending them the verification code that is required to do so.

Even when they get the code after several minutes, it eventually gets timed out. This is inevitably creating an endless loop where users try to contact support, but it keeps asking them to log in via a verification code.

Some of those affected are also considering canceling their subscriptions as it keeps throwing the following error:

Official acknowledgment

The Hulu team is already aware of the issue in question and is currently investigating. However, there are no details yet on an estimated arrival date for a fix.

Potential workaround

We have also come across a workaround that can help fix the issue where Hulu is constantly asking some users to replace the password in order to log in. You can check it out below:

Just follow the prompts and enter your existing password to “replace”… I did that and it worked just fine
Source

Those affected can try the above-mentioned workaround until the team comes up with a permanent solution. And when they do, we’ll be updating this space accordingly so stay tuned for more.

06:18 pm (IST): Here’s the official word from Hulu support where they said that in order to streamline your experience within The Walt Disney Family of Companies, they have asked viewers to reset their password:

Thanks for connecting with us, Rob! In order to streamline your login experience across other accounts within The Walt Disney Family of Companies, we’re asking viewers to reset their password. After you update your password, app access will continue.
Source

12:14 pm (IST): Hulu support has asked users to reset their password. However, if they are still being prompted to do so then they can call 1-888-907-0345 for further assistance.

Hi! To streamline your login experience across other accounts you may have within The Walt Disney Family of Companies, we’re asking viewers to reset their passwords. If you’ve already done so & are still being prompted to reset your password, please call us at 1-888-907-0345! (Source)

01:29 pm (IST): In a recent response, Hulu support said that they are asking users to match passwords across all platforms. Moreover, they’ll share the user feedback with the concerned team.

Hi again! You may not have to change the password, but unfortunately we are asking viewers to match passwords across all platforms. Rest assured, we’ll share your feedback around this with our teams here! (Source)

12:45 pm (IST): It seems that the workaround suggested by the Hulu support team resolved the issue for a user. All they had to do was change their Disney Plus password to match their Hulu password.

TLDR: I changed password on Disney Plus to match the Hulu password and this resolved the issue.
Source

04:58 pm (IST): Some Hulu users are still being asked to replace their password even after resetting it several times. Meanwhile, some are getting error when trying to change password.

06:40 pm (IST): Previously, users were able to fix the issue by changing their password via Disney+. And now, even Hulu support is asking users to change password via Disney+ or Hulu.

To use the same login credentials across The Walt Disney Family of Companies, you must first reset your password through Disney+ or Hulu. (Source)

10:18 pm (IST): Some Hulu users (1,2) are once again reporting an issue where they are being asked to reset their password. Fortunately, Hulu support has acknowledged this issue and said that team is investigating it.

Apologies, Selena! This may be related to something our team is investigating. If you’re still unable to login after resetting your password, please give us a call at: 1-888-907-0345 and we’ll take a closer look 1:1.
Source

06:06 pm (IST): Some users, who are being forced to change their password, never receive the email that is required to do so.

Even when they try to access the help section, the system requires them to be logged in. So, it becomes impossible for them to access their accounts. And Hulu is still investigating this bug.

Apologies! Our team is currently looking into similar reports regarding password trouble, and we’d love to help sort this out. When you have a chance, please give us a call at 1-888-907-0345. Our phone/chat advocates are standing by! (Source)

Note: You can also check out our Hulu bugs and issues tracker for more related information.

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