[Updated] Some YouTube creators & moderators claim live chat comments are not showing/working, support says fix in the works

New updates are being added at the bottom of this story…….

Original story (published on December 21, 2020) follows:

Live streaming on YouTube has become increasingly popular over the past few years thanks to the many refinements and new features Google has been adding to its platform.

Unlike regular videos, creators/streamers can interact with their fans in real-time during live streams via the live chat comments section.

However, it seems many live streamers on YouTube are experiencing issues while trying to use the live chat section to interact with their viewers.

According to most complaints, streamers or moderators on the channel are unable to share messages with the viewers since the messages do not show up in the live chat section.

We’ve shared a few reports from affected users below for reference:

TeamYoutube, I live-streamed a few days back only to find out that the viewers could not see the messages I sent in live chat. I had to pin them for them to see them. I just entered a stream and found out that the streamer can’t even see my messages. (Source)

We @TBurnettwork moderators were posting links in the live chat today and those comments couldn’t be seen by anyone, even other moderators. Only the moderator who posted the link could see it. Any idea when that problem will be fixed? (Source)

Is YouTube Live Chat down? I group I’ve been moderating for has been trying for the past 3 hours to do it and it’s not working. (Source)

As you can see, neither the mods nor the streamers are able to interact with their viewers through the live chat since none of the viewers are able to see any message from them.

Moreover, the issue appears to have been around for at least a couple of weeks and has not been fixed at the time of writing.

Thankfully, YouTube is aware of the problem with the live chat and had even claimed that they have fixed it.

However, it appears that there was some confusion and thus the information provided by YouTube support turned out to be false and the issue is still being worked upon.

Since the live chat comments issue on YouTube has been acknowledged already, it shouldn’t be long before the functions are restored back to normal.

Of course, we will continue tracking the situation and will post an update once the problem is fixed for all.

In the meantime, you can keep an eye out on our dedicated tracker to know the status of all known bugs and issues reported on YouTube.

10:01 am (IST): It seems that the live stream chats are broken again as some users are currently unable to comment on live chats (1, 2, 3). Users also say that chats aren’t showing up or disappearing.

Moreover, some are even getting banned (1, 2) from the live stream. Luckily, YouTube has acknowledged this problem and said that they are currently working to fix it.

we’re already looking into the issue of being unable to comment on live chats. can you also share the livestream ID in q? we’ll use it to continue investigating (Source)

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