[Updated] Apple TV remote volume control not working for some Sonos users, issue persists after tvOS 16.1 update (workaround inside)

New updates are being added at the bottom of this story…….

Original story (published on November 02, 2022) follows:

The new tvOS 16 for Apple TV has introduced some new features and enhancements for improved performance and stability.

The most recent update to tvOS 16.1 even provides an entirely redesigned Siri experience, brings Shared Photo Library and keeps you on the go with the Apple Fitness+.

However, it seems that some issues have gone unaddressed with the tvOS 16.1 update for some Apple TV owners.

Apple TV remote volume control not working on Sonos

Many Sonos users have been reporting an issue where the Apple TV remote volume control has stopped working for them.

Does anyone else have the problem after the update to tvOS 16.1 that the remote control of the Apple TV can no longer control the volume of a Sonos Arc / Beam? Everything else works as before.
Source

Hi guys I had my Apple TV remote working great with my playbase and it stopped working and I cannot pair the remote again thru the app. I’m also having issue getting my surrounds to play now when with the TV. What am I doing wrong?
Source

Apparently, the remote volume control functionality broke after the tvOS 16 update, and it continues to persist even after the tvOS 16.1 update.

To make matters worse, the issue affects the app’s remote on iPhones as well apart from the physical remote.

Affected users have tried restarting their remote but to no avail. Even switching various remote settings doesn’t seem to help fix the issue.

Potential workaround

We have come across a workaround that can help fix the issue related to the remote volume control temporarily. You can check it out below.

The remote needs a reset.
Source

Issue fixed by resetting ATV remote by holding tv button and down vloume for 5 seconds!
Source

Apple support team hasn’t really addressed the issue yet so those affected can try the above-mentioned workaround.

Nevertheless, we’ll keep an eye on the developments about the Apple TV remote volume control issue and update the article accordingly.

12:10 pm (IST): Recent reports indicate that some users are still facing the issue where the Apple TV remote volume control is not working in their Sonos devices (1, 2, 3, 4).

Note: You can check out our dedicated Apple section to know more about other bugs and issues.

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