Hulu 'We encountered an issue while switching profiles' error under investigation, confirms support

Hulu is currently one of the most popular streaming services and is primarily focused on exclusive and on-demand content.

But like other similar platforms, it also faces technical bugs and issues that hinder the viewer’s experience at times.

For instance, one of our recent stories covered an issue where some live or recorded shows played with a black screen and had only the audio.

And now, some Hulu subscribers are reportedly getting the ‘We encountered an issue while switching profiles’ error that is preventing them from watching their favorite shows.

Reports (1,2,3,4,5) mention that those affected are unable to properly access the platform as clicking on their profile results in the aforementioned error.

“i cannot log into the site on my laptop and i keep seeing this when i go to click on my profile “We encountered an error when switching profiles. try again” been like this for hours”
Source

“hey @hulu idk if your program is experiencing like an update or something but i cant get into my profile, just says theres an error”
Source

While most reports are from users with shared accounts, we have come across some that indicate the issue also affects non-shared profiles.

Apparently, this isn’t the first time Hulu subscribers have come across this error as we were able to find reports from over 3 years ago.

“How do I get hulu to let me watch my shows instead of showing “We encountered an error when switching profiles”
Source

While the issue previously got fixed, it looks like it has snuck back into the platform.

It appears that the problem primarily affects the desktop version of Hulu at the moment. So affected users can try switching to the mobile or TV app as a temporary alternative.

Many are incredibly frustrated as this issue prevents them from enjoying the service that they paid for.

Official acknowledgment

Fortunately, Hulu has taken the reports about the ‘We encountered an issue while switching profiles’ error into consideration and has confirmed that it is under investigation.

We hope Hulu is able to resolve the problem and share the solution with its subscribers soon.

That being said, we will keep an eye on the matter and update this story to reflect noteworthy developments. There’s also more related coverage in our dedicated Hulu bugs & issues tracker.

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.