[Update: Internet not working] Sky broadband & cable down, company confirms signal interruption in some areas

New updates are being added at the bottom of this story…

Original story (published on October 11, 2019) follows:

In coming is a service outage alert!

Is Sky broadband down and cable down or not working for you? Please be informed that the service is going through signal interruption in certain areas, and a lot of users are complaining about this across micro-blogging site Twitter.

A quick look at Down detector – a service that gives a realtime overview of outages and other issues – reflects Sky is encountering a glitch in some regions as can be seen in live outage map below.

Coming to whether there’s an official word on the matter as yet, while reverting back to some users @SKYserves acknowledged that some areas are encountering signal interruptions, and added there’s no ETA for how long would it take to fix things up.

Our apologies for the inconvenience, @hmabedo. We have an on going signal interruption in your area and it is being attended by our proper group.

Our apologies for we cannot commit on the exact duration yet. Please bear with us for now and rest assured we’re taking care of the repait.

In addition, @SKYserves also shared (through their Facebook page) a list of areas that are affected (as can be seen below).

[SKY TECHNICAL ADVISORY: List of Affected Areas as of October 11, 2019 at 1:23 PM]

MANILA
A. Mendoza St.
Sta Cruz
Tondo
Suntrust Parkview Tower 4
Ermita
QUEZON CITY
Sacred Heart Village (restored as of 9:24 am)
Brgy. Pasong Putik (restored as of 9:24 am)
Manhattan Parkview Residence (restored as of 12:44 pm)
Lagro
LAS PINAS
Metrocor South Gate Homes
Brgy. Almanza Uno
PASIG
Karangalan Village (restored as of 10:30 am)
MANDALUYONG
Brgy. Poblacion
Burol
Harapin ang Bukas
Mabini J Rizal
Pag asa

Not only that, they have also confirmed plant repair in some areas.

Also, we are currently experiencing plant repair in the following areas which we expect to restore the soonest time possible:

QUEZON CITY
Pasong Tamo
Tandang Sora
Bahay Toro
Project 6
Culiat
Corazon de Jesus/Ermitanyo/Horseshoe
Kaunlaran/Mariana/New Manila
Pasadena/Valencia
Bagumbayan/Marilag
SAN JUAN
Greenhills
Kabayanan
PARANAQUE
Merville
San Dionisio
Avida Tower 3
TAGUIG
Signal Village
Upper Bicutan
Western Bicutan
Lower Bicutan
BULACAN
San Pedro
Sapang Palay
MAKATI
Tropical Palm
Salcedo Village
Pembo/Rizal/West Rembo
Cembo
PASAY
Malibay
MANDALUYONG
Addition Hills
Highway Hills
Hulo/Mauway
Pleasant Hills
Wack wack Greenhills
PASIG
Napico
Sto Domingo

Here’s hoping the services get restored at the soonest. Rest assured, we’ll update this page with relevant developments on the matter as and when we catch hold of any. In case you’re facing the problem discussed here, stay tuned for more updates.

A mass outage on the Sky broadband network has prompted a slew of complaints on social media from internet users across the UK.

So Sky broadband services are down across Norfolk and Suffolk, I wonder what compensation they will offer? @SkyUK, can you advise?
Source

A Sky Broadband outage is causing a domino effect in which many high-profile banks are also reporting issues with their services. Customers of Banks like TSB, NatWest, Santander, and more are facing issues accessing their online banking and mobile banking services.

Now, Sky Help Team says it is aware of this issue and is working on it on priority.

It seems many Sky broadband users are unable to use the internet as the service is going through an outage. Here are some reports for reference:

Can’t believe sky internet has been down since 6pm yesterday!! (Source)

@SkyHelpTeam this is getting beyond a joke sort out the broadband sky I pay u a large amount for Q broadband mobiles each month the service is getting beyond a joke . Internet down I’m trying to log onto work peacehaven East Sussex (Source)

I have woken up to find my Sky internet is still down. That’s all last night and now this morning. What a pain! Hurry up and fix it! (Source)

It appears that some Sky broadband users are once again facing issues with the service. We’ve shared some reports below for reference:

Portsmouth issue again at 9am (Source)

It’s definitely been an odd week on the IT front. Sky internet has been intermittent and Gmail has also been clunky – is it the full moon? (Source)

Fortunately, the company’s support has confirmed that they are aware of the issue and are working on a fix for it.

Hi MDW, we are aware of the issue and teams are working to resolve asap. (Source)

As per recent reports, the Sky internet services are once again not working for multiple users in Scotland. However, the outage has been acknowledged by Sky Help Team and a fix is being looked into.

Hi Ryan Waving hand We are currently aware of an ongoing outage in the East & Central Scotland areas. We are working hard to restore service ASAP. Any updates will be posted on our Twitter and Service Status pages as soon as they become available. ^HW
Source

Many Sky internet users have taken to Twitter to report that they aren’t able to use the internet due to an outage.

@SkyHelpTeam I’m in WA15. No internet and no landline since early this morning. What is going on and when will it be sorted? (Source)

@SkyHelpTeam our sky broadband in M33 has been down all day and the service check just says you know there is a problem. When will this be fixed? (Source)

Luckily, the company seems to be aware of the outage but there’s no ETA for a fix.

The line test results you’ve provided in the second screenshot would an accurate result. We don’t have any timescales for this to be resolved but we’re working to get this restored ASAP. (Source)

Update 7 (October 28, 2022)

Fresh reports on Twitter and Downdetector suggest that Sky Broadband service is currently experiencing an outage.

broadband down AGAIN, absolutely rubbish service whatever supplier you have so NOT change to Sky
Source

Update 8 (November 16, 2022)

04:50 pm (IST): Some Sky broadband users are facing issues (1, 2, 3) with their internet connections as it suddenly stopped working.

Luckily, the company appears to be aware of the situation as the support team confirmed they are working on a fix. Here’s what they say:

If you have 3G/4G with 3 then yes this is an issue we are aware of and we already have teams working to fix this. I apologise for the inconvenience. Thanks, Ross. (Source)

Update 9 (November 17, 2022)

06:19 pm (IST): Even though it has been a day since the outage began, the company’s support team still maintains that they are working on a fix but there’s no ETA.

We are sorry, we have no ETR at this time, our team are working on this as a priority, we apologise for the continued inconvenience. (Source)

Update 10 (November 17, 2022)

01:50 pm (IST): According to reports on Twitter and Downdetector, Sky internet is currently down or not working for many subscribers.

06:48 pm (IST): The recent outage with Sky internet appears to have been resolved as we haven’t come across any fresh reports.

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