[Update: Nov 18] ecobee servers down or not working? You're not alone

New updates are being added at the bottom of this story…….
Original story (published on December 06, 2018) follows:

ecbobee is a Canadian smart home automation company that makes smart thermostats, temperature sensors, cameras and other home devices.

Their devices are accessible through their web portal or dedicated apps on various platforms. However, the service is not immune to the occasional bugs, issues or server outages.

Are you an ecobee user and wondering just like the following users why the service is currently down?

Down for me too. #firstworldproblems
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@ecobee down again?
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@ecobee your servers down?
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Worry not. The server outage was planned in order to conduct maintenance/renovation. As stated by the company, today the server will be out from 2 AM and 6 AM EST.

Meanwhile, the ecobee thermostats will continue to work as expected, but the app, web portal and third party apps may not be available during the above-stated period of time. Also, Geofencing will not be available.

The Canadian home automation (thermostat making) company took to Reddit to inform their users about this pre-planned server outage.

While reverting back to one of the users, ecobee also mentioned that there will be a gap in data, that will be taken care of.

There will be a gap in data for this time frame. But this is something we’ve been looking into, have the ecobee dump recorded data from when it was offline once it reconnects. Our original model, the ecobee Smart, was able to do this, but only save data in a 24hr window.
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Those of you interested can keep track of the real-time developments by heading to their official website here.

There are again reports of ecobee servers being down.

@ecobee your servers are down, again. Thermostat won’t connect. The app won’t connect either. So tired of this… Ready to give Nest a try.
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I wish someone else would come out with a thermostat built around room sensors. Server issues seem to happen every other day with @ecobee these days…
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However, turns out it’s a scheduled maintenance:

In progress – Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 26, 02:01 EST

Scheduled – We’re performing scheduled renovations from 2 AM – 6 AM EST on 26, January, 2019. Please be advised that ecobee thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. The ecobee app, web portal and third-party apps may be temporarily unavailable. Our apologies for any inconvenience!

Ecobee app servers down and not working? Service suffers major outage again. Head here for details.

Is Ecobee again down? Head here for the reason.

There’s an outage again. Check out the reason here.

Update 5 (February 27, 2019)

ecobee services are down again due to ongoing maintenance. More info here.

Update 6 (November 17, 2022)

12:20 pm (IST): Fresh reports on Downdetector and Twitter indicate that ecobee is currently down or not working of many of its users.

@ecobee My connection with my thermostat is down. When will it be fixed? I’m on a trip and need to control the thermostat at home.
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Update 7 (November 18, 2022)

07:00 pm (IST): It appears that the recent outage has now been resolved as we haven’t come across many fresh reports.

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