[Updated] JP Morgan Chase Bank app & website down or not working? You're not alone

New updates are being added at the bottom of this story…….

Original story (published on February 16, 2019) follows:

After the catastrophic Wells Fargo outage and more recently the ING Australia outage, now it’s coming to light that Chase Bank servers are down.

We can at least access the bank’s website, so it’s possible only a set of users are facing this problem.

For its part, Chase hasn’t said anything on this reported outage – not at least through its official social media channels.

Ironically, this outage comes on the day when it came to light that JP Morgan, which owns Chase Bank, has started rolling out JPM Coin, which the first US bank-backed cryptocurrency.

Coming back to the outage, we are keeping a close watch, and will update the story as and when we have more newsworthy stuff on the matter. Until then, use the comments section below to let us know your current experience with Chase Bank.

Chase customer care is telling some customers it’s scheduled maintenance, but no ETA for when the system will be up.

Chase has acknowledged the issue:

We know some customers are having trouble accessing the mobile app and our website. We want to let you know that we are working on it. Thank you for your patience
Source

We are now seeing reports about spam text messages claiming to be from Chase bank (1,2,3). Customers doubt of a fraud and are sharing their experiences online. Here are a few reports:

Here’s a user-shared workaround to see account details and transactions:

If you have the Chase pay app set up, you can see your accounts and transactions.
Source

Try it out and let us know if it works for you.

It’s been over 5 hours since this outage began, and Chase has only offered one update. Of course, customers aren’t happy (1,2).

If you go by what Chase customer care support told a customer (report below), things seem to be quite messed up at the bank’s IT division at the moment.

I just got on the phone with them after legit 30 mins and they were just like “sorry… the whole online system is down… we don’t have a specific timeframe for when it will be fixed” bruh they messed up baddddd

— spooky geometry (@sphgrmth) February 16, 2019

We are now seeing reports on Twitter that say Chase Bank services are up (1,2).

05:28 pm (IST): Many users have taken to Twitter to report that JP Morgan Chase app and website are currently down or not working for them. Also, reports on Downdetector convey the same.

06:46 pm (IST): According to reports on Downdetector, the recent outage with JP Morgan Chase app has now been resolved.

2:45 pm (IST): Fresh reports on Downdetector and Twitter suggest that Chase bank’s services are currently experiencing an outage. Some users are also facing issues while receiving direct deposits in their accounts.

Anyone else not receive their direct deposit in their @Chase @ChaseSupport bank accounts this morning?
Source

06:01 pm (IST): According to reports on Twitter and Downdetector, Chase bank app is currently down or not working for many.

07:00 pm (IST): The recent outage with Chase app has now been resolved as we haven’t come across any fresh reports.

Follow @PiunikaWeb

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.