[Updated] Fortnite stuck on 'downloading keychain' & crashing on Xbox issue acknowledged

New updates are being added at the bottom of this story…….

Original story (published on February 17, 2022) follows:

Even five years after its release, Fortnite is one of the most popular Battle Royale titles. Developed and published by Epic Games, it pits players against one another with the last team standing winning the game.

The developers have added a lot of content to the game in the form of weapons, skins, and character customization options. But these frequent updates are sometimes the reason why players encounter bugs and issues.

Fortnite-The Sideways-inline-new

That being said, recent reports (1,2,3,4,5,6,7,8,9,10) from Fortnite players suggest that the game is stuck on the ‘downloading keychain’ screen and crashing on Xbox. The issue is making it impossible for many to play the game altogether.

It looks like the problem surfaced after the recent update. Some say they tried restarting their console to see if it helps but to no avail.

Players are frustrated and wondering if and when they will be able to play the game. Here is what some Xbox users who are affected by the Fortnite crashing issue have to say.

Fortnite-stuck-at-downloading-keychain-screen
Click/tap to enlarge image (Source)

When loading the game after the update, I get to the sign in step, select my user, then a blue loading screen. The music stops, the spinning loading icon stops, and the game crashes after a few seconds. Happened multiple times, did a full console restart, still happens. Haven’t been able to load into the game. Anyone else having this issue?
(Source)

Fortnite keeps crashing at “Downloading keychain” While logging in.
It’s only been happening today and it was working fine yesterday, so I still have no idea what’s going on, hoping to get this out and see if anybody else is having the same problem. Thanks!
(Source)

Thankfully, Fortnite Status has acknowledged the issue and said they are working on a fix but there is no timeframe on when it will be fixed.

We are aware of an issue causing some players on Xbox One consoles to crash while logging in. We are working on a fix and will provide an update when we have more information
(Source)

Also, they suggested a workaround that involves uninstalling and reinstalling the game since it seems to be working for some.

Fortnite-Xbox-crashing-issue-workaround
Source

Rest assured, we will update this space as and when we come across new information so stay tuned. In the meantime, make sure to check out our dedicated Fortnite bug tracker to see similar issues affecting users.

Update 1 (February 18)

11:30 am (IST): Fortnite Status on Twitter has now confirmed that the login issue with the game has been resolved.

Note: We have more such stories in our dedicated Gaming Section so be sure to follow them as well.

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Anurag Chawake

My fascination with technology and computers goes back to the days of Windows XP. Since then, I have been tinkering with OS, mobile phones, and other things. When I am not working on anything, you will find me enjoying video games on some Discord server.