[Update: Acknowledged] Realme 8 Netflix & Amazon Prime video stuck at loading issue to be fixed soon via Software update

New updates are being added at the bottom of this story…

Original story (published on April 10, 2021) follows:

Who would have thought that even the newly launched devices will have issues and bugs straight out of the box?

Well, it becomes prevalent to have a few bugs when most OEMs are in a rush to launch new devices every month.

Realme, a smartphone and tech-lifestyle sensation, take no rest when it comes to device launches. The company regularly adds more devices to its portfolio.

This may excite a few fans but a rushed out launch may even lead to serious bugs and compromisations.

Realme 8 series is one of the recent additions by the company that runs on Android 11-based Realme UI 2.0 out-of-the-box and features a heavily advertised 108MP camera sensor.

The Realme 8 is the lower-priced device out of the two but it’s hard to call it a budget device considering the build and specifications that it possesses.

However, early buyers of Realme 8 have stumbled upon a bug that makes the home quarantine and self-isolation even more difficult for a few.

The OTT platforms Netflix and Amazon Prime Video fail to load up for the Realme 8 users and seems to have stuck at the loading screen.

A user took to the official forums to raise a complaint to which not just one but two (1, 2) forum representatives responded.

Acknowledging the issue, forum reps assured users that this issue has already been escalated and is expected to be resolved with a future OTA update.

Hey we have already received this issue and our team is working on it and also with the team of the third-party vendor’s app to solve this issue asap.

Owing to the fact that the device is new, it has fair chances of being resolved at a very early date.

In case you belong to the affected group of users, here’s a temporary workaround other than uninstalling and re-installing that you could try and may even work.

– Head to the App management in Settings and find the App list
– Find the OTT platform that’s troubling you (Netflix/Prime Video)
– Clear data of the app
– Launch the app to see if it works

Failing to load up even after trying these workarounds will imply that you”ll have to wait for the company to take up this issue with the OTT partner and wait for a fix.

Here’s a comprehensive list of all bugs and issues that came along with the Realme UI 2.0 (Android 11) update on your Realme device.

06:37 pm (IST): It’s been over two months since the previous official acknowledgment yet the Realme 8 Netflix and Amazon Prime video stuck at loading issue only continues. Realme Support now has the following to say:

Our team is working hard to solve this problem and will release a new version to fix it soon. If the problem persists, please visit the service center and get your device inspected by our qualified technician who may be able to assist you in a better way. Thanks!
Source

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