My5 TV app sound issues (poor audio quality) on Amazon Fire TV Stick persist months after company confirmed fix is in the works

Channel 5 is a popular free-to-air television network available in the UK and is operated by ViacomCBS network UK and Australia.

This network has a free app by the name My5 TV, available for download on all major streaming devices.

Being free, and having a great archive of shows and thrillers is what makes the My5 TV app stand out and is the reason why they enjoy decent viewership figures.

Amazon Fire TV Stick does allow users to stream content using this app but the experience is no longer what it used to be a couple of months ago.

My5 TV app on Amazon Fire TV Stick has been facing compromised and poor audio quality for quite some time now it goes to an extent where users no longer see hope.

@My5_tv
Why is the sound quality on My5 significantly poorer than other channels?

Dear @My5_tv when are you going to fix the dreadful audio on Amazon Fire TV? It’s been awful for months.

There are reports lying on social media channels that do get a response from the official support of My5 but those false promises are of no use.

It was back in March when we spotted My5 official handle claiming that a fix was in the works but it is June now and there are no traces of a fix.

Really sorry about this, we are aware of an issue with the audio quality on the app on Amazon Fire TV devices and are working to get this issue resolved as soon as possible. (Source)

However, My5 regularly addresses this poor audio quality issue on Amazon Fire TV Stick and the most recent of their statements suggest the teams are finding it difficult to code a fix.

Whatever may be the case, it is the users who have to face the trouble. So, it’s better My5 comes up with a fix in time.

There is no ETA on when this would be rectified but we hope it doesn’t take too long.

With that said, we will continue to keep an eye on the developments and report here as soon as we have something significant.

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