[Updated] Realme UI 2.0 (Android 11) Early Access update results in crashing, rebooting, & Widevine issues on Netflix & Prime Video

New updates are being added at the bottom of this story…….

Original story (published on January 29, 2021) follows:

Realme has kick-started the Realme UI 2.0 Early Access program for a number of devices from its portfolio already and is expected to open up this beta program to several other eligible phones shortly.

Most recently, the company opened up the registrations for the Early Access program for the Realme X2, Realme V5 5G, and the Realme Q2.

The Early Access program gives interested users a chance to try out the company’s latest Realme UI 2.0 skin based on Android 11 ahead of the general public.

Hence, only those users who don’t mind dealing with bugs and issues with these early builds are advised to enroll for the beta testing.

Unfortunately, it appears many have learned this the hard way since multiple reports suggest that users are facing issues while using Netflix, Amazon Prime Video, and possibly other similar apps after installing the Realme UI 2.0 Early Access update.

We’ve shared some complaints from affected users below:

I’ve installed Netflix and using it …. But the device is getting struck and rebooting itself while watching the Netflix (Source)

After update of C14 Early access version the video screen of Netflix and Prime Video are black. I can only hear sound. Anyone else facing the same? (Source)

Facing black screen issue on netflix & prime.. is there any fix ? (Source)

Apart from the crashing, rebooting, and back screen issues while using Netflix and Amazon Prime, some users (1, 2, 3, 4, 5) are even claiming that the Widevine license has dropped to L3 from L1 after installing the Realme UI 2.0 Early Access build.

Of course, as we mentioned earlier, the Early Access program is meant for those who are willing to test early builds and report bugs and issues in order to help developers fix the issues ahead of the public rollout.

Therefore, if you have been waiting for the Realme UI 2.0 Early Access program to go live for your device, you may want to reconsider enrolling for the beta in case you consume content on Netflix and Prime Video.

The issues should be fixed in upcoming builds or at least when the Realme UI 2.0 stable update goes live for either of the affected devices.

As usual, we will post an update once new details emerge regarding the issues users are facing on Netflix and Amazon Prime Video.

Meanwhile, stay tuned to our dedicated tracker to know about the status and availability of Realme UI 2.0 for all eligible devices from the company.

07:52 pm (IST): Responding to a user’s complaint about the Widevine issue after installing the Realme UI 2.0 beta, a moderator said the following:

Request you to please wait for the stable update to fix this issue. Or you can back up your data and perform a factory reset. I’m not really sure if this will work as this is the only solution. (Source)

11:35 am (IST): In the 28th monthly episode of #AskMadhav, the Realme boss goes on to explain that the issue users have been facing with Widevine in Beta builds is expected as the beta builds are still under development. However, he goes on to explain that they’re working to fix these issues in stable releases.

https://youtu.be/hZ2rhPM–LU?t=228

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