[Updated: Jun. 09] OnePlus 7 users on Google Fi reportedly unable to answer incoming calls after OxygenOS 11 (Android 11) Open Beta

New updates are being added at the bottom of this story…….

Original story (published on January 26, 2021) follows:

The Android 11 update for the OnePlus 7 series of devices has been the topic of discussion in the community forums for a while now.

Recently, we saw the company finally rolling out the initial Open Beta builds for the OnePlus 7 and OnePlus 7T devices. That was about a week ago.

Since then, users have been installing these developmental builds on their devices and taking it through its paces, and as expected, a few bugs reared their ugly heads.

We already know about the missing Always-on-Display feature although reports now have it that this will be added back in subsequent builds.

There have also been reports of issues with slow Warp Charging by a section of these device owners and we have looked at a potential workaround that seems to have worked for affected users.

As it turns out, there is yet another issue that is a little more dire and detrimental to the basic phone experience on the OnePlus 7 devices, at least in this first Open Beta build.

According to Google Fi users of the OnePlus 7 running OxygenOS 11 (Android 11) Open Beta 1, their devices have a bug that renders them unable to answer incoming calls.

I just updated my OnePlus 7 to Android 11 Beta. It’s working well for the most part. One annoying bug is that I can’t pick up incoming calls. My dialer won’t engage when I try to swipe up to answer or hit the green phone icon in the notification. So, I have to call the person back. Making outgoing calls is no problem. Anyone else having this issue and know how to fix?
Source

Incoming calls ring, but don’t connect on OnePlus 7T. Caller hears rings until voicemail. Outgoing calls work fine.
Source

According to affected users, basic troubleshooting measures such as clearing cache and storage for the dialer app, using the Google Dialer and even factory resetting don’t seem to offer any relief.

I have this problem as well. Persists after a hard reset. Call appears to be answered with the stock dialer app, yet continues to ring on the other end. With the Google dialer, touching Accept on the toast notification opens the dialer, but doesn’t answer the call. Still have an option to swipe to answer. Swiping to answer blanks the screen, then the screen reappears for another swipe. Calls still continues to ring on the other end, My carrier is Google Fi, OnePlus 7 Pro.
Source

At the time of writing, neither Google nor OnePlus had issued an official acknowledgment of this OnePlus 7 Google Fi calls problem. This, even as more and more affected users (1, 2, 3, 4, 5) continue to voice their complaints.

We shall continue to keep an eye on this and update as and when we get more info so stay tuned to PiunikaWeb.

10:50 am (IST): OnePlus released the OxygenOS 11 Open Beta 2 update a few days ago, however, it appears that users are still unable to answer incoming calls on Google Fi. Some users (1, 2, 3, 4, 5) have taken to the company’s forums to report the problem.

11:48 am (IST): Unfortunately the issue has persisted even with the recently released OxygenOS 11 stable update. This is clear from several new complaints:

12:48 pm (IST): It is now coming to light that users of the newly-released OnePlus 9 has the same Google Fi issue.

Got my Oneplus 9 yesterday. Everything works good, but I can’t answer any calls. The call comes in, I swipe up to answer and the google dialer goes blank and nothing happens. The call just keeps ringing. Any ideas what would cause this? I rebooted the phone as well.
Source

A suggested workaround involves the following steps.

– uninstall the fi app
– answer a test call successfully
– reinstall the fi app
– Reactivate fi — at this point, i think the Fi tech reset the network settings on their end —
– go into app settings and clear app data and cache
– Reactivate fi again
– Now it works for me w/ fi app installed
Source

IST 10:10 am: While the above-mentioned workaround seems to be working for a number of affected users, OnePlus has finally acknowledged this issue.

We have made a note of this and our developer team is currently working on this. We will keep you posted regarding the further updates. We appreciate your support and patience in this regard.
Source

IST 03:19 pm: The ongoing Google Fi issue on the OnePlus 9 has now been addressed with the OxygenOS 11.2.4.4 update as mentioned in the changelog.

IST 01:39 pm: OnePlus is rolling out OxygenOS 11.0.1.1 to the OnePlus 7, 7 Pro, 7T, and 7T Pro that, according to the changelog, addresses this Google Fi issue. More on that here.

IST 07:32 pm: OnePlus 7 and OnePlus 7T series devices have now received the final OxygenOS 11 Open Beta 5 update which also offers fixes for the issue where users were unable to answer calls via the Google Fi app. Check out the common changelog below:

Changelog
[System]
– Reduced battery consumption under specific scenarios
– Improved the compatibility of specific third-party apps on Android 11
– Fixed known issues and improved system stability
– Upgrade Android Security Patch level to May 2021

[Phone]
– Improved the overall application stability
– Fixed the probability issue about can not answer the calls via Google Fi app
[Network]
– Improved the Wi-Fi connection stability

[Gallery]
– Improved the overall loading speed
[Shelf]
– Improved the animation performance and frame rate
(Source 1, 2)

NOTE: We have these and many more OnePlus stories in our dedicated OnePlus section.

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.