OnePlus talks up Gallery issues & other known bugs on HydrogenOS 11 (Android 11) for January 2021

OnePlus as a company is greatly dependant on the community. This is the company’s primary medium for engaging its users and it offers them a way to voice their concerns.

As we know, there is no single piece of software that is perfect and OxygenOS 11 isn’t any different. There have been a few too many issues surrounding OnePlus’ new Android 11 skin.

The company has done a pretty decent job when it comes to mopping up some of these issues but more keep cropping up so the company is always fixing something.

Luckily, OnePlus is one of the more forthcoming brands when it comes to issuing statements, and periodically, we get an update on some of the bugs and issues afflicting various devices and their current state.

OnePlus through its Chinese community forum has just released a list of bugs and issues that it is looking into for the month of January 2021.

These HydrogenOS 11 issues affect many of the units that already run some form of this Android 11-based skin while some are a little more device-specific.

So what are some of these issues? Well, here is an excerpt from the publication. Please note that this has been directly translated from Chinese.

Q: Issues where the pictures in the OnePlus gallery sometimes appear out of order.
A: This problem has been fixed in the latest version 4.0.120 of the gallery, please go ahead and update the gallery in the store and follow the steps below:
1. Turn on cloud synchronization and wait for all photos to be uploaded to the cloud. (Gallery-Settings-Gallery Cloud Sync-Turn on automatic photo synchronization)
2. Turn off cloud synchronization (Gallery-Settings-Gallery Cloud Sync-Turn off automatic photo synchronization)
3. Delete photos that are out of order
4. Clear recently deleted
5. Restart cloud synchronization and wait for the pictures to be automatically downloaded from the cloud to the local gallery (Gallery-Settings-Gallery Cloud Sync-Turn on automatic photo synchronization)
If you use the above steps to refuel, the problem still cannot be solved. Please go to the Bug Feedback Zone of OnePlus Community to submit feedback, and we will continue to follow up on the issue.

Q:Issues where Sometime the pictures in the OnePlus gallery are duplicated?
A: The problem of duplicate pictures has been resolved in the latest version 4.0.120 of the gallery. Please go to the OnePlus Store to update the gallery to the latest version and follow the steps below:
1. Turn on cloud synchronization (Gallery-Settings-Gallery Cloud Sync-Turn on automatic photo synchronization)
2. Delete the duplicate photos with __01 in the image file name. Please note that this step should be performed in the gallery application
If you use the above steps to refuel, the problem still cannot be solved. Please go to the Bug Feedback Zone of OnePlus Community to submit feedback, and we will continue to follow up on the issue.

Q: Issues where the OnePlus gallery occasionally crashes when deleting an album.
A: Come on, you can go to the OnePlus store to upgrade the gallery to version 4.0.120 to solve this problem.

Q: Why can’t the photos taken and screenshots be found in the gallery after updating the system?
A: If you encounter this problem, please update your mobile phone system to the latest version, and update the gallery to the latest version 4.0.120 in the store.

Q: Why can’t I use WeChat payment on my Suzhou bus card?
A: Due to the internal strategy adjustment of the bus card company and other reasons, the Suzhou bus card has been removed from WeChat payment. If you need to pay, you can temporarily choose Alipay. We will continue to update if there is any change in the future.

Q: OnePlus 8/8Pro/8T full-screen gestures sometimes fail.
A: This problem has been fixed in the latest stable version of OnePlus 8/8Pro/8T, please come on and update the system to the latest stable version to solve the problem.

Q: After hiding the multitasking bar on OnePlus 8T, the full-screen gestures will probably fail.
Q: Why can’t I view some photos after enabling WeChat dual opening?
A: This problem has been fixed in the latest stable version 11.0.6.8.KB05 of OnePlus 8T. If you encounter this problem, you can try to update the system to the latest to solve the problem.

Q: There is a small probability of flickering when sliding up during multitasking.
A: This problem has been resolved in the latest version 5.0.2.1 of the desktop. You can go to OnePlus Store to update the desktop to the latest version to solve the problem.

Q: I cannot receive voice calls and video calls from WeChat in the screen state.
A: This issue is known, and we are currently actively promoting WeChat processing. Cheers can also feedback the issue to the three-party application side to jointly promote the resolution of the issue.

Q: Why do I occasionally freeze when setting the alarm and cannot turn off or delete the alarm?
A: This problem has been fixed in the latest stable version of the latest stable version of the OnePlus 8 series. You can upgrade to the latest stable version to solve this problem.

Q: Why is there no widget in the new version of Weather?
A: The new version of the weather currently cancels widgets. If you need to use widgets, you can get weather information by adding OnePlus widgets to the desktop.
Source

Worth noting from the above excerpt is that all these issues have been pretty much addressed and affected OnePlus devices are set to get these fixes in latest builds.

We continue to keep an eye on many of these bugs and issues and we shall be sure to update as and when bug-fixes are rolled out to afflicted devices.

For more on when exactly your device is likely to get updated to OxygenOS 11, check out our dedicated OnePlus Android 11 tracker here or our general Android 11 tracker that covers all major OEMs.

NOTE: We have these and many more OnePlus stories in our dedicated OnePlus section.

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.