[Update: Aug 18] OnePlus 8T bugs & issues affecting users & current status

New updates are being added at the bottom of this story…….

Original story (published on October 29, 2020) follows:

Earlier this month, we saw OnePlus officially unveil the OnePlus 8T. The device sports the very latest internals; Snapdragon 865, 8-12GB RAM, and a massive 4500mAh battery. A true 2020 flagship!

It also solidifies OnePlus’ departure from the mid-range market segment as this device is aimed at the big dogs in the industry.

The OnePlus 8T runs Android 11-based OxygenOS 11 out of the box. There’s been a lot of debate surrounding this new skin and its departure from stock Android look and feel, more on that here.

As new and exciting as the OnePlus 8T is, there is no such thing as perfect software and therefore, there are bound to be a few issues with the device.

And yes, there have been a few bugs reported by users of the OnePlus 8T. In this post, we shall dig a little deeper and highlight some of the issues we came across.

A section of OnePlus 8T users (1,2,3) have been reporting issues with the device’s in-display fingerprint scanner.

According to them, the device fails to register fingerprints, saying that the fingerprint sensor is dirty. This, despite there not being any dirt, marks, or damage to the fingerprint area.

This means that users have been unable to get the fingerprints registered on their devices and when they do, it fails to authenticate properly.

We shall continue to keep an eye on this bug and update as and when we get communication from OnePlus so stay tuned.

Another issue being reported by users of the OnePlus 8T is a little direr. According to users, the device does not lock, even with passwords and biometric authentication options enrolled.

i have added fingerprint+pin lock, But my phone is not locked ;it can unlocked by anyone without any security. just swip up any my phone is unlocked .

Source

This issue has been reported by users of the OnePlus Nord and OnePlus 8 Pro as well.

A OnePlus Staff Member has since notified affected users that the issue is being looked into.

Our developer team has worked on this and we are glad to inform you that this issue would be resolved in the upcoming build versions. In case of any queries, reach out to us and we’ll be happy to help you!

Another issue facing users of the OnePlus 8T has to do with the company’s own OnePlus Account system.

According to a number of users, they get an error message whenever they try to register their phone numbers.

I have been facing an issue in your Red Cable Club that my Phone no. is already registered but as I told you earlier I’m a new customer. So please help me getting a solution to my problem.

A OnePlus Staff Member has since notified affected users that the issue is being worked on by the developers.

We have made a note of this and our developer team is currently working on this. We will keep you posted regarding the further updates. We appreciate your support and patience in this regard.
Source

Another bizarre issue has to do with the OnePlus 8T camera. According to users, the device tends to take black and white photos in portrait mode.

Hello I have OnePlus 8t Whenever I am taking photos in portrait mode it makes the photo black-grey ish type Please solve the problem as soon as possible.
Source

These are not the only issues that have been reported. We shall be continuously updating this post with more reports as they become available to us so stay tuned.

IST 07:55 pm: OnePlus has rolled out a new update as version 11.0.2.3 for the OnePlus 8T which brings along several new several bug fixes and optimizations for reducing heat generation and system power consumption, Bluetooth connection, and more. See all the details here.

IST 07:05 pm: Apparently, several users with devices running on OxygenOS 11 including the OnePlus 8T have reported that they aren’t able to download apps that weigh over 100 MB in size. Full story here.

IST 01:00 pm: A OnePlus staff has confirmed that the company is working to resolve a OnePlus 8T issue where-in despite being on a 5G supported carrier in a supported area, the option to toggle to 5G is unavailable. More details here.

IST 11:12 am: Responding to a user’s query regarding the Fingerprint scanner issue on the OnePlus 8T, a Staff Member on the company’s community forum stated that the developer team is currently working on a fix for the issue.

Here’s the entire comment from the OnePlus Staff Member:

We have made a note of this and our developer team is currently working on this. We will keep you posted regarding the further updates. We appreciate your support and patience in this regard. (Source)

IST 07:31 pm: The bug/glitch which prevented T-Mobile OnePlus 8T users from unlocking their device’s bootloader seems to have been fixed according to a new report.

IST 03:29 pm: Many OnePlus 8T users have noticed that the Bitmoji Always on Display option isn’t available on the device. OnePlus seems to have confirmed that the option isn’t preloaded. Thus, it may be available via an upcoming OTA update. Read the full story here.

IST 12:08 pm: The latest update for the OnePlus 8T has enabled three rows in the notification panel. This was highly requested by users and the same can be expected on the OnePlus 8 and 8 Pro soon. More details here.

IST 12:12 pm: A OnePlus Community Expert has also claimed that the Always on Display feature will get Bitmoji support on the OnePlus 8T via a forthcoming software update. Head here to know more.

IST 01:16 pm: Some OnePlus 8T users are reporting that they are encountering an “Initialization failed” error when setting up Parallel Apps on their devices. It seems OnePlus is aware of the issue and is working on a fix for it. Full story here.

IST 02:21 pm: Users are now reporting that they aren’t able to download Amazon Prime videos on their devices. Apparently, the issue will be fixed soon according to a OnePlus staff member. Head here for more details.

IST 02:40 pm: User with devices running on OxygenOS 11 are reporting that the gesture navigation function stops working or lags at random. Apparently, the issue has been raised with the developers and thus a fix may be out soon. Full story here.

IST 10:05 am: Apparently, OnePlus 8T users aren’t able to take advantage of the high refresh rate display while playing PUBG Mobile since 90fps support is missing. It’s likely that 90fps support will be enabled via the next PUBG Mobile update. More details here.

IST 12:05 pm: Due to the missing OnePlus Lab on the OnePlus 8T, users do not have the option to turn on DC dimming on the device. It’s possible that the feature may be added in future updates and there’s a workaround that you can try out for now. Head here to know more.

IST 02:52 pm: OnePlus has addressed some of the most common issues encountered by users on OnePlus devices running on Android 11 and Android 10. You can check out all the details here.

IST 03:55 pm: Users with T-Mobile variants of the OnePlus 8T can get the call recording feature working on their devices through a quick and easy workaround.

Those who have OnePlus 8T devices with the Google Phone app installed can also get the feature, however, root access is required. Full details here.

IST 04:25 pm: OnePlus 8T users along with OnePlus 8 and OnePlus 8 Pro users are noticing a pinkish tint while using the Nightscape option to click pictures. Fortunately, it seems that the company is already aware of the issue and is working on a fix. Full story here.

IST 04:28 pm: OnePlus began rolling out the OxygenOS 11.0.4.5 update for the OnePlus 8T a few days ago in India. The update brings several bug-fixes and optimizations with it. Check out the complete changelog below:

System
– Optimized the call stability
– Improved system power consumption performance to reduce heating
– Improved mis-touch prevention to offer better gaming experience
– Optimized fluidity with some mainstream games to reduce lagging risks
– Optimized user experience with Alert Slider by adding toast messages when switching among the 3 modes
– Fixed the issue that the status bar kept hovering on the screen in landscape mode
– Fixed the issue that NFC cannot be turned on in a small probability

Camera
– Optimized the imaging effect to bring you with better shooting experience
– Improved camera stability
Network
– Optimized mobile network connection to improve the network intensity with signal
– Fixed the small probability issue with network interruption while playing games

A user from India also shared a screenshot of the new update.

IST 12:55 pm: OnePlus 8T users are reporting that they are experiencing touch lag issues in some areas of the screen, particularly the bottom edge. OnePlus has provided some troubleshooting steps to deal with touchscreen issues. Full story here.

IST 04:45 pm: T-Mobile OnePlus 8T users who wish to convert their device software to that of other variants for any number of reasons can now do so. Head here for a detailed guide.

IST 02:30 pm: In its latest FAQ session, OnePlus has shed some light on certain bugs and issues on the OnePlus 8T including the Gallery app issue that has now been fixed. Head here to know more.

IST 06:10 pm: OnePlus is now recruiting OnePlus 8T users for the HydrogenOS 11 internal beta in China. This hints towards the possibility that the OxygenOS 11 Open Beta for the OnePlus 8T might kick-start soon.

If so, it’s likely that OnePlus will begin fixing all the bugs and issues found on the OnePlus 8T via feedback from beta testers. Head here to know more.

IST 04:45 pm: OnePlus 8T users are reporting that their devices have begun lagging and the system UI keeps crashing at random. Fortunately, OnePlus seems to be aware of the issue and would release a fix via upcoming updates. More details here.

IST 11:55 am: Several OnePlus 8T users are reporting that the OnePlus Diagnostic app is not showing the correct battery health status. Head here to know why this might be the case.

IST 12:35 pm: T-Mobile OnePlus 8T users who are encountering crashes and reboots when launching the camera application on the device may find some solace in knowing that the company is aware of the issue and it will be fixed soon. More on this here.

IST 03:05 pm: OnePlus has begun rolling out the OxygenOS 11.0.5.6 update for the OnePlus 8T in India. It brings a few fixes and improvements to the device and even optimizes the system stability as mentioned in the changelog.

OxygenOS 11.0.5.6 changelog:

System
– Increased the success rate when registering fingerprint and improved experience
– Optimized the media file scanning feature to make searching faster
– Further optimized system power consumption and increase battery life
– Fixed the issue that the app cache has not been deleted correctly after the app uninstalled
– Fixed the issue that the screen may flash when using fingerprint unlock
– Optimized system performance and improve stability

Camera
– Optimized camera white balance and improved imaging quality

Network
– Continuously optimize network connection stability and improved gaming experience
– Improve the stability of video calls

According to the announcement post, the update will begin rolling out in Europe and North America soon.

IST 04:35 pm: Some OnePlus 8T and even OnePlus 8 series users are experiencing various issues with the Visual comfort feature on their devices. One such bug results in the feature being turned on even when users toggle of the option via the settings. More details here.

IST 05:35 pm: It seems that the missing 5G network connectivity problem is still not fixed on the OnePlus 8T according to recent reports from users. Therefore, you may have to wait a bit more for OnePlus to patch the bug. Full story here.

IST 11:30 am: Several OnePlus users, including those on the OnePlus 8T, are noticing that the screen randomly has a warm/yellow or cool tint. Head here to know more about the issue and a possible fix for it.

IST 06:40 pm: While the unlocked OnePlus 8T units have bagged multiple updates, those with T-Mobile branded OnePlus 8T devices may have to wait until Christmas to get a new software update. Full story here.

IST 11:55 am: T-Mobile has finally started seeding a new update for the OnePlus 8T in the U.S. It is rolling out as version 11.0.4.6.KB09CB and brings a few fixes such as a fix for software freezes, device overheating, and Bluetooth issues. More details here.

IST 10:05 am: Many OnePlus 8T users are reporting that images shot on their devices often turn out to be of poor quality and even grainy with washed-out colors. Thankfully, it seems that OnePlus is aware of the issue and will fix it via upcoming updates. Full story here.

IST 11:05 am: OnePlus 8T users who have been facing problems while trying to use applications in the split-screen mode will be pleased to know that the problem will be fixed in upcoming builds according to a staff member on the OnePlus community forums.

Matter of fact, the issue was fixed on the OnePlus 8 and 8 Pro via the latest update.

IST 05:05 pm: OnePlus conducted a survey for which focuses on the OnePlus 8T OxygenOS 11 software experience. In it, the company has hinted towards a possible return of the OnePlus Messages and Dialer application.

Therefore, the OEM may bring back the two stock apps via further OxygenOS 11 builds for the device. Full story here.

IST 03:30 pm: OnePlus 8T users have been complaining about poor fast charging experience on their units to which one of the company’s staff recently responded saying the issue should be addressed in the latest update.

Opposing the claim, user reports, however, chime in the opposite direction. Head here for more details.

IST 03:40 pm: Going by the recent reports, OnePlus devs are aware of and working to resolve the camera issues related to tap-to-focus, QR Code scanning, and selfie camera performance. Interested readers can find the detailed coverage here.

IST 02:20 pm: A OnePlus staff member on the company’s community forums has hinted that future updates could bring enhancements for the white balance in the camera app. Head here to know all the details behind this comment.

IST 01:20 pm: It seems that OnePlus is aware of the Facebook Messenger bubbles issue when multiple chats are open on devices running Android 11 and are currently working on a fix for the problem. Head here for more details.

IST 06:25 pm: Apparently, some OnePlus 8T users are claiming that they aren’t able to play PUBG Mobile at 90fps even when the option is turned on. Check out our full coverage on it here.

IST 11:15 am: In its latest QnA session for HydrogenOS, OnePlus has answered a few questions regarding bugs and issues found on the OnePlus 8T as well as other OnePlus phones. We’ve shared the optimization and bug-related questions and answered for the OnePlus 8T below.

Question:

Q: Sliding pauses on the desktop will slip into the search interface, it is recommended to add a switch to prevent mishaps.

Answer:

A: When you receive a lot of refueling feedback sliding into the drawer, it is easy to misoperation into the search interface. In response, we added a “quick search” switch to the latest version of the desktop (5.0.2.1), which can be turned off to avoid these problems. Stay tuned for this feature, which is currently part of the OnePlus 8/8 Pro/8T series, and the OnePlus 6/6T/7/7T will be available in the future. Here’s how: Press and hold the desktop – home screen settings – quick search – turn off the “on” switch.

Questions:

Q: Why can’t OnePlus 8/8 Pro/8T WeChat double-on view all photos in my phone album, only a few albums?
Q: Why do pictures, screenshots, etc. saved from the three-way app not appear in the gallery and can only be found in file management?

Answer:

A: The above issues have been resolved in the latest version of the gallery, refueling people only need to update the mobile phone system and gallery (4.0.104) to the latest version to solve the above problems.

Question:

Q: Why does the OnePlus 8T flash white when the fingerprint unlocks into the screen?

Answer:

A: This issue has been fixed, please upgrade the system version to the latest stable version to resolve the issue.

IST 09:45 am: OnePlus 8T users along with 8 and 8 Pro users claim that the VoLTE issue is still present after the latest OxygenOS 11 update. Head here for more details and a workaround.

IST 05:45 am: Some OnePlus 8T users are claiming that the screen color shifts while using Google Discover. Further, it appears that some are noticing lag while using Gboard. Both issues have been acknowledged by a staff member on the community forum. Head here to know more.

IST 10:20 am: It seems that OnePlus developers are aware of the face unlock and Vision Comfort issues on the OnePlus 8T and are working on fixes for the same according to a OnePlus staff member. Check out all the details here.

IST 10:54 am: A user has taken to the OnePlus community forums to report that they have noticed some issues with the RSSNR/SINR parameters of LTE signal on the OnePlus 8T. We’ve shared the user’s discovery below:

I see a weird problem in my new OnePlus 8T about RSSNR/SINR parameter of LTE mobile signal. All of the apps(LTE Discovery/Netmonitor/Netvelocity) are showing the SINR value ranging between -2 and +3dB which seems to unnatural to me. It seems to be that it is 10 times less than thr actual SINR value at that instant. All the older Oneplus devices are showing correct SINR in those apps at that instant. Is there a issue in 8T radio unit that SINR is reported less ? (Attached a screenshot where SINR is reported as 10dB in all other devices but 1.0dB in Oneplus 8T at same instant)

In response to this complaint, a OnePlus staff member has claimed that the developers are working on the issue. Therefore, we can expect to see the problem fixed via upcoming updates.

IST 01:45 pm: Several OnePlus 8T users have been reporting about an issue with Instagram Reels where the content appears stretched out and cut off. A OnePlus staff member has acknowledged the same stating that the information has been forwarded to the relevant team. Check out the full story here.

IST 03:30 pm: OnePlus 8T has bagged a new HydrogenOS 11 update in China which offers a lot of fixes and improvements along with the November security update. Find out all the details by heading over here.

IST 06:00 pm: A OnePlus Community staff member has recently stated that the development team is working on fixing the OnePlus 8T wide angle camera video quality issue. Head over here to check out all the details.

IST 05:40 pm: Multiple OnePlus 8T users have been reporting about an issue which is causing the Pocket mode to stay on even when the device in question is not in the pocket. Check out the full story here.

IST 04:00 pm: A OnePlus staff member has stated that the OnePlus 8T yellowish selfie photos and Earphone mode missing Speak Caller ID issues are being looked into. Check out the full story here.

IST 01:25 pm: OnePlus is investigating multiple issues related to OnePlus 8T including buggy Games app, grey bar when playing games, volume settings, and Android Auto issues. Full coverage here.

IST 01:30 pm: The OnePlus 8 series has also been affected with the OnePlus 8T 5G network connectivity issue even after the OxygenOS Open Beta 5 update. Head over here to know all the details which also include a fix to resolve the problem.

IST 03:00 pm: The OnePlus 8T recently bagged an update, OxygenOS 11.0.6.7, that seemingly wreaked havoc on a section of these devices.

This resulted in unstable devices and stuttering playback for games, videos and audios along with lagging systems. For more on that and suggested workarounds, check out our coverage.

IST 12:30 pm: Users of the OnePlus 8T note that their devices no longer respond to ‘Ok Google’ and ‘Hey Google’ hotwords following the recent update to OxygenOS 11.0.6.7. More on that here.

IST 12:00 pm: New reports now suggest that OnePlus is planning to roll out a hotfix update to users of the OnePlus 8T running OxygenOS 11.0.6.7 sometime later this week. More on that here.

IST 08:00 am: A section of OnePlus 8T users now report that their devices are no longer Widevine L1 certified. They’re now stuck with L3 and this means they’re no longer able to view content on Amazon Prime videos and Netflix in HD. More on that here.

IST 09:00 am: Users of OnePlus 8, OnePlus 8 Pro and OnePlus 8T on OxygenOS 11 are said to be facing an issue with their devices’ Gallery app. According to these users, the app takes a long time to load images. More on that here.

IST 10:00 am: In the January 2021 edition of known issues in HydrogenOS 11, OnePlus goes to list a few bugs that it is working on. These include the full-screen gestures failing after hiding the multitasking bar on OnePlus 8T. These have since been fixed and you can learn more on that here.

IST 12:00pm: OnePlus 8T users are noting that their devices are unable to auto-focus on close-up subjects. OnePlus, in the January 2021 FAQs for HydrogenOS 11, asks affected users to use manual focus in professional mode or open super macro mode to shoot. More on that here.

IST: 12:15 pm: Some users of the OnePlus 8T along with the OnePlus 8 series of devices are reporting an issue with their devices, an issue that affects the device’s fingerprint sensor following a failed casting operation. More on that here.

IST: 09:15 am: It is now coming to light that some users of the OnePlus 8 and OnePlus 8T are facing an issue with their devices when taking low-light shots. According to these users, the output photos bear weird artifacts. More on that here.

IST: 12:03 pm: New reports now indicate that user of the OnePlus 8 and OnePlus 8T have a typo in the battery settings under “Screen usage since last charge”. This can be fixed by changing the system language from English India to English US. More on that here.

IST: 11:21 am: Users of the OnePlus 8T along with some users other OnePlus devices note that taking expanded screenshots forces Accessibility Services to get turned off. More on that here.

IST: 01:29 pm: OnePlus has just published the February 2021 OxygenOS 11 FAQs and in the publication, the company highlights some of the bugs and issues afflicting the OnePlus 8T that have been addressed. These include alarm not ringing and a few more. More on that here.

IST 10:40 am: A section of OnePlus 8 and OnePlus 8T users running the latest stable release of OxygenOS 11 are reporting issues with lag on the GBoard and navigation gesture. More on that here.

IST 13:30 PM: Users of the OnePlus 8T along with the OnePlus 8 series of devices are getting an update to the March 2021 patch level. This update also brings with it tons of bug fixes as outlined in the following changelog. More on that here.

System
– Optimized the position of the EMERGENCY icon in the lock screen
– Improved the navigation gestures sensitivity during charging
– Fixed the failure issue after changing the customized font
– Fixed the issue that the Splash Screen Information Service may stop working
– Fixed the small probability issue that the language in Provision does not follow the system language
– Fixed the small probability issue that the expanded screenshot may stop working
– Fixed the small probability issue with the Recorder that the recording quality may not meet the expected result
– Fixed the issue that reusing the wrong fingerprint long press to unlock will cause a flash screen
– Fixed the small probability issue that double-tapping is abnormally triggered when typing
– Fixed the failure issue when waking the voice assistance in lock screen by swiping the icon
– Fixed the issue in which home screen time is displayed abnormally when the system language is Arabic
– Updated Android security patch to 2021.03

Camera
– Fixed the lagging issue when playing videos recorded by 4K CINE 60FPS

Clock
– Fixed the issue that the alarm clock may not ring as scheduled on workdays
Source

IST 12:32 pm: OnePlus has acknowledged an issue with the OnePlus calculator app (1,2,3,4) that doesn’t allow users to edit their input, instead forcing them to re-enter the values.

IST 12:45 pm: OnePlus 8T users have been reporting about a camera issue where images appear smokey/blurry when flash is enabled. The same has now been acknowledged by a Staff Member. More on that here.

IST 10:45 am: OnePlus is pushing out the August 2021 patch to users of the OnePlus 8T in NA, EU and India, an update that brings with it a few fixes including that to the failed issue of Navigation gestures in some scenes, along with improvements to system stability and fixed known issues.

NOTE: We have these and many more OnePlus stories in our dedicated OnePlus section.

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