[April 13 outage: Kite login issue resolved] Zerodha down yet again, customers face validation pending / gateway timeout problems

There are new updates that are being added at the bottom of the story….

There is a known issue with UPI payments going on right now. The order placements issue on BSE has been resolved though.

Issue with funds transfers using UPI
UPI fund transfers are currently experiencing low success rates. We are working with the banks to have this resolved. Please use IMPS/NEFT or payment gateway to add funds in the meantime.

This issue is resolved.
BSE connectivity is down across brokers. Trying placing orders on NSE. We will update you when the connection is back up.

The issue with fund transfer has been resolved.

While the order processing issues were resolved in a few hours, the losses that Zerodha users had to bear because of the glitch, there is a long list of complaints about that on Twitter. Here are some for you to take a quick look at:

@zerodhaonline
Any explanation of yesterday’s screwup for not squaring off MIS positions? People will have to take a huge hit if market opens with a large gap up or gap down. Who should be held responsible for people’s losses in such a volatile situation? #zerodha @NSEIndia
source

@zerodhaonline
you have to give answer to what has happened today. Why the orders were not executed and why we have to carry our MIS orders to tommorow for no fault of ours ?? You have to pay back the losses, if any #zerodha #waste
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The Founder of Zerodha @Nithin0dha is in deep.sleep while users suffering losses due to glitches is Zerodha stupid software…….. Zerodha claims that that its best but in reality its worst w.r.t dealing its customers….Pathetic is the word i can use to describe ur svcs
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While reverting back to one of the complainants regarding order processing, here is what Zerodha recently said:

We have a banner up showing it’ll be delayed on the account opening page in the end. We’re working hard, most accounts should be opened this weekend.

FWIW offline procedures have been paused. Also to those facing delays in opening account, here’s what Zerodha has to say:

there has been a surge in account opening requests due to which there is a delay in the process. Please note that we’ve been working hard to open all the accounts as soon as possible

Zerodha is down and not working and service users aren’t able to login as of writing this. Apart from Down detector that conveys the service outage, the following are some of the reports on Twitter:

@zerodhaonline and finally zerodha (kite) server is down for morning trade Thumbs up sasta broker, sasta experience.
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@Nithin0dha unable to login to zerodha. what’s the point of saving brokerage when your capital is at risk at critical moments when zerodha goes down?
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@zerodhaonline Is the kite zerodha server down ? Unable to login
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Zerodha has officially acknowledged the issue saying:

There is a temporary issue with fresh logins on Kite. Order placement, etc., are working fine for logged in users. We are working on having this resolved at the earliest. We regret the inconvenience.

The login glitch has now been resolved.

This issue has been resolved. New logins have been working fine for the last few minutes.

Developing…

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