[Updated:Oct 11] Navy Federal Credit Union outage delays direct deposits and paychecks, online banking, website, app, and customer service phone lines down

This story is being continuously updated in real time with all latest developments on the ongoing outage…

Original Story follows:

Reports are pouring in about an outage of sorts at Navy Federal Credit Union. Customers aren’t able to access online banking, and hence complaining about paychecks or direct deposits becoming inaccessible. Some even can’t reach the bank’s customer care.

Here are some reports:

https://twitter.com/iamquinnee/status/1098914913869852673
https://twitter.com/jd_murray83/status/1098914790590873602
https://twitter.com/VlimmerenJohnny/status/1098915116777594880
https://twitter.com/bdonnz/status/1098915112000327681
https://twitter.com/xtalvalentine/status/1098914937093664768

Even the phone lines are reportedly down for some, while for others, it’s too difficult to get connected:

https://twitter.com/ashleycarmo22/status/1098915895991242752
https://twitter.com/_jasmine789/status/1098917233244418049
https://twitter.com/jackal9301/status/1098917508080455681

Even ATMs aren’t working for one:

https://twitter.com/THEDON50/status/1098930956776419328

The financial institution says they are aware of the issue and working to fix it:

For what it’s worth, this is the second time in this month that such an outage has hit the Navy Federal systems.

https://twitter.com/jaimeynallen/status/1098915200458211328
https://twitter.com/bgottiiileb/status/1098916428718268417
https://twitter.com/Intl_Ace/status/1098916856495259649

And Navy Federal is certainly not the only bank facing such issues. Who could forget the recent Wells Fargo and Chase bank outages that made national headlines for days.

Coming back to the ongoing outage, we’re keeping a close tab on the situation and will be providing real time updates here. So keep checking back.

Latest update from the bank:

Those who did manage to speak over phone with Navy Federal help staff got to hear the following:

Meanwhile, turns out the problem has been going on for hours now:

https://twitter.com/boston20601/status/1098925551224537088
https://twitter.com/ThaiSaidIt/status/1098925842804158464

Phone line outage problem is now being highlighted on the banks’ website.

https://twitter.com/bevjfields/status/1098927131093012480
https://twitter.com/KlynnSpivey5/status/1098927538271895552

Here’s the latest statement from the company:

We are aware that members are unable to see deposits in their accounts. The deposits and postings have been made, but are unable to be viewed in our mobile app and online. We are working on this and will provide updates here once account deposits become visible. Members can still access their accounts on our mobile app and online. Phone service may not be available due to high volume

https://twitter.com/ps_lovejuunie/status/1098930441002905601

Another update, this time from a news reporter who says deposits are going in.

Contrary to what the bank has said, mobile app and other services are still down for some:

New statement on the deposits issue. Bank say they are aware of it:

https://twitter.com/NavyFederal/status/1098977277176631296
https://twitter.com/NavyFederal/status/1098982853948395520

Mobile app not working? You’re not the only one, as many users are facing the same issue. What’s good is while reverting back to a user complaining about the mobile app, Navy Federal (through their official Twitter handle) responded saying they’re looking into the issue.

We are currently going through our nightly processing, We are aware that the systems are unavailable and are working to get everything back online asap

Going by latest reports, Navy Federal’s systems are down and users aren’t able to access their accounts. What’s good is that the company is aware and the matter is being looked into.

We are aware that the systems are unavailable and are working to get everything back online asap.

Here’s the latest status update on the matter:

Systems were unavailable, but service has been restored.

Developing….

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