[April 13] Zerodha kite down (not working)? Users flock to customer care as company looks into login issue

This story is being continuously updated….new updates are being added at the bottom…..

Zerodha, which claims to be “India’s first discount broker offering the lowest, cheapest brokerage rates in the industry,” is currently down, with “gateway timeout” error greeting users.

Going by reports, both Zerodha website and app are not working at the moment. Specifically, users are experiencing login issues via kite, which the company describes as its “fast and elegant flagship trading platform.”

Take a look at some of the complaints:

https://twitter.com/architrohilla/status/1082129393600942080
https://twitter.com/Akhil05309941/status/1082129636278976512
https://twitter.com/rvaranreddy143/status/1082129636212047872
https://twitter.com/Bruhannale/status/1082129632277811200
https://twitter.com/RenjuSivasankar/status/1082129628221841408
https://twitter.com/Shreya22S/status/1082129475330965504

As you can see, many complaints indicate the service has been experiencing frequent issues due to which users are quite upset.

https://twitter.com/vpankaj3/status/1082139533599158272
https://twitter.com/scorpio_1000/status/1082133369385709569
https://twitter.com/venkyhebbar/status/1082133116435791878
https://twitter.com/_BullRun_/status/1082133092909940736
https://twitter.com/divyamsolankii/status/1082132888047431685

For its part, the company’s Twitter account has said they are looking into the problem, and it should be fixed soon.

In fact, Zerodha is quite actively conveying this to its affected users.

Let’s hope the problem gets resolved as soon as possible. Anyway, we are continuously keeping a tab, and will let you know as and when the issue gets fixed or something newsworthy comes to our notice.

Update 1 starts:

Here’s what the company says on its official website:

You may face an issue with logging into Kite. We are looking into the issue and it should be resolved shortly. We regret the inconvenience caused

Update 1 ends

Update 2 starts:

Many users are now trying to reach the company through its customer care (080 4040 2020). However, not everybody is getting through. Reason is high call volumes that have overwhelmed Zerodha’s customer care staff.

Update 2 ends

Update 3 starts:

Looks like competitors are now trying to make the most out of this opportunity.

https://twitter.com/AnkurSh59862217/status/1082139910792990722

Update 3 ends

Update 4 starts:

The company has now started informing users about this outage through SMS.

Update 4 ends

Update 5 starts:

Zerodha says the issue has been resolved.

Update 5 ends

Update 6 (February 11)

The service is down again. Read more about it here.

Update 6 ends

Update 7 (February 27)

Zerodha is down again. The company has quickly acknowledged the problem, saying they are working to fix it.

More updates on the matter here.

Zerodha is down and not working and service users aren’t able to login as of writing this. Apart from Down detector that conveys the service outage, the following are some of the reports on Twitter:

@zerodhaonline and finally zerodha (kite) server is down for morning trade Thumbs up sasta broker, sasta experience.
source

@Nithin0dha unable to login to zerodha. what’s the point of saving brokerage when your capital is at risk at critical moments when zerodha goes down?
source

@zerodhaonline Is the kite zerodha server down ? Unable to login
source

Zerodha has officially acknowledged the issue saying:

There is a temporary issue with fresh logins on Kite. Order placement, etc., are working fine for logged in users. We are working on having this resolved at the earliest. We regret the inconvenience.

Update 7 ends

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