Hey there! Can you try opening the page using the private browsing/incognito window of your browser? If that doesn't help, we'd suggest opening the 2018 Wrapped website on a different browser. Let us know how it goes /TK
— SpotifyCares (@SpotifyCares) December 6, 2018
Update (December 06):
Here’s what Spotify Care is suggesting to some users:
Update (December 06):
Here are some user-suggested workarounds we came across:
https://twitter.com/cynthia14590/status/1070587742323658753
https://twitter.com/atonewithspooks/status/1070576518823178241
https://twitter.com/joeyskawaii/status/1070567341388263430
Update (December 06):
Spotify support on Twitter is asking users to wait for a few hours.
Hey! We're just as excited for Wrapped 2018 as you are, but we'd suggest giving it a shot after a few hours. If the issue persists, let us know /MC
— SpotifyCares (@SpotifyCares) December 6, 2018
Original story follows:
Spotify Wrapped 2018 has got the service’s fan base quite excited, but what’s coming to light is that a large number of users are encountering problems, which appear to have started in the previous hour or so.
Take a look at some of the complaints:
Why is it not working? @Spotify #spotifywrapped pic.twitter.com/WINv5Dsdh9
— nina (@brinaftmendes) December 6, 2018
https://twitter.com/charlieeheaton/status/1070567042372136960
@Spotify 2018 WRAPPED IS NOT WORKING AND IM GETTING IMPATIENT
— a$hπ (@_ashlllaaayyy) December 6, 2018
https://twitter.com/_gehaiena/status/1070566982666248193
@Spotify 2018 wrapped website it not working. i've authorized to connect to my account and it still brings me back to the connect with spotify button. really disappointing :( #spotify #2018wrapped #sitenotworking
— ik (@blanketfortweek) December 6, 2018
So basically, many users are having issue accessing the website. We are currently monitoring the situation, and we’ll update the story as and when any news worthy development happens.
Note 1: O2 network-related issues have also come to light. Head here to read the detailed coverage.
Note 2: Interested in latest developments on Tumblr’s porn ban, we’ve got all the interesting stuff. Head here.
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