Spotify confirms Share button crash issue with Android app, fix incoming

Coming to light is a crash-related issue with the popular music streaming app Spotify, wherein the app crashes on attempting to share a song/playlist. Reportedly, the recent Android app update (version 8.4.67.886) is to be blamed for triggering the crash issue, as complaints started pouring thereafter.

Problem: Share button broken

Going by what’s being chimed across different online discussion platforms, the moment the Share button/option is selected, the app immediately crashes, irrespective of which Android device it’s being operated on. In some cases, the app returns to the home screen page instead of literally closing.

Complainants say:

I have attempted to use the “share” function in-song but Spotify crashes after approx 2 seconds. No share menu appears before crash. Has worked previously.

There is no error message. Every time I press the Share button, it restarts the app. It does it for all content and it seems to be a software issue.

Every time I want to share a song, the app starts each time I press the Share button from the song menu.

My share button no longer works. I press it and the options that used to pop up in a menu so I could choose which app I want to use to share like WhatsApp, email, Messenger etc no longer exists. Spotify just returns me to my song list or home screen. I share songs to friends via WhatsApp mostly and have just started getting this issue in the last week or so. HALP!

As for how widespread the problem is, the company’s official help forum Spotify Community has virtually an endless number of threads (1,2,3,4,5,6,7,8,9,10 and many more) discussing the problem in question.

The same can be seen reported across the Reviews section of the app’s Play Store listing as well as online discussion forum Reddit:

https://www.reddit.com/r/Android/comments/99xi26/new_spotify_ui_ab_testing/
https://www.reddit.com/r/spotify/comments/99ixee/spotify_not_letting_me_share_playlistshelp/
https://www.reddit.com/r/GooglePixel/comments/99ge8x/spotify_sharing_not_working/

Twitter is also drenched with similar reports. Following are some of the tweets posted a few hours back:

https://twitter.com/Oh_Windy/status/1033855706326286346
https://twitter.com/CerromeRussell/status/1033854763362865152
https://twitter.com/cregishuman/status/1033753063788617728
https://twitter.com/ArnasZoluba/status/1033717811984646146

Spotify’s aware and working on fix

Don’t worry, Spotify has officially acknowledged the issue while reverting back to multiple users on Twitter.
https://twitter.com/SpotifyCares/status/1033754235089969158

As part of their official Status Update on Spotify Community, the company is suggesting those affected to uninstall Facebook Messenger and install Messenger Lite instead.

Give the workaround suggested earlier in this thread about uninstalling Facebook Messenger and replacing it for Messenger Lite.

And many affected users have shared that uninstalling Facebook Messenger did the trick and fixed the glitch for them.

I had the same issue, S9 premium user. I deleted Facebook Messenger and can now share.

Uninstalling FB messenger also resolved the issue for me.

I got the same problem. Tried to deinstall Facebook Messenger as some People suggested, now it works. Well time to finally kill off facebook.

Confirm that uninstalling Messenger 180.0.0.24.76 and reverting to stock allows Share panel to come up. Reinstall Messenger 180.0.0.24.76 and problem reproduces.

But (as mentioned by one of the complainants), not all of those affected have Facebook Messenger installed on their affected Android units.

I’ve had this problem now for days! I use a Google Nexus 5x on android 8.1.0. I don’t use Facebook Messenger so deïnstalling it won’t help anything.

So wait is all such users can do, until Spotify comes up with the official fix as mentioned in one of their tweets.

We hope Spotify comes up with the promised fix soon, as the issue is being widely reported. Rest assured, we are keeping an active tab and will update in case of any further development.

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